Qualitative Research Manager
About The Position
We’re seeking a seasoned qualitative research manager to design qualitative studies, develop discussion guides, moderate, analyze and synthesize transcripts and video, and report results with an emphasis on storytelling. A thorough understanding of qualitative research techniques, tools, processes, and procedures is essential. You must have strong interpersonal and organizational skills and be detail-oriented, flexible and above all, collaborative. The range of duties includes but is not limited to designing qualitative studies of varying complexity, i.e., studies ranging from a handful of in-depth interviews to multi-market, multi-method programs; developing discussion guides; moderating in-depth interviews and focus groups, in-person and online; analyzing and synthesizing transcripts and video; and reporting findings with a focus on impactful storytelling. Above all, the person in this position must be exceptional at translating clients’ business objectives into creative and effective qualitative research designs — and, when moderating, at getting beyond simple, direct questioning through the use of projective techniques, visual exercises and similar approaches to capture the underlying dynamics that shape attitudes and behavior. In this role, you will be working closely with the Sr. Director of Custom Research, various Research Directors and Managers, and the Director of Marketing Sciences as well as various Data Analysts and Publishing department personnel
Requirements
- 5+ years of relevant experience in qualitative research with a demonstrable track record of high performance
- A portfolio of past work you can share — including discussion guides, video clips and reports (redacted as necessary to preserve client confidentiality)
- A demonstrated ability to translate business objectives into creative and effective qualitative research designs
- Mastery of moderation, including projective techniques, visual and enabling exercises, and other methods for getting beyond surface responses to capture underlying dynamics
- Strong organizational and time management skills with the ability to plan, prioritize, manage, and effectively deliver on multiple projects simultaneously with minimal supervision in a fast-paced environment
- A dynamic personality with excellent client-handling and presentation skills
- Strong storytelling and reporting skills, with fluency in PowerPoint as well as a sense of how best to leverage AI
- Superior customer focus, and willingness to work evenings and weekends if needed to support our clients
- A can-do, positive and collaborative attitude, with a willingness to support the development of team members across the organization
Nice To Haves
- Experience with qualitative analysis and transcription/video tools a plus
Responsibilities
- Design qualitative research studies for clients across a wide variety of industries
- Translate client business objectives into creative, effective qualitative research designs
- Develop discussion guides that move beyond direct questioning — incorporating projective techniques, visual and enabling exercises, and other approaches to surface underlying motivations and dynamics
- Moderate in-depth interviews and focus groups, in person and over the internet, with skill, warmth and adaptability
- Analyze and synthesize transcripts and video to identify the themes, tensions and insights that matter most to the business question
- Report qualitative findings in PPT and other formats (memos, white papers, video reels, etc.) with an emphasis on storytelling
- Select and manage qualitative vendors and facilities, and oversee recruiting against target specifications
- Lead discussions and debriefings with clients in person or over the internet
- Provide professional development training for colleagues/junior staff
- Develop and present webinars for clients/prospects
Benefits
- Flexible vacation policy – take the time you need to recharge
- Comprehensive health, vision & dental insurance
- 401k with company contribution
- Beautiful downtown Denver or Back Bay office with company-paid commuter benefits (parking or MBTA/RTD EcoPass)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
