Qualified Professional (IDD)

Covenant Case Management Services • Matthews, NC

3d • $42,000 - $60,000 • Onsite

About The Position

We are seeking an energetic, compassionate, and structured Qualified Professional (QP) to lead our Dream Center team in Matthews. In this role, you won't just manage compliance—you will shape the daily culture of the program. You will oversee direct care staff, design engaging daily schedules, coordinate person-centered activities, and ensure a safe, high-quality, and uplifting environment for our members every single day.

Requirements

• Must meet the North Carolina definition of a QP.
• Minimum of 2 years of supervisory/management experience.
• Minimum of 2 years of direct experience working with individuals with I/DD.
• Solid working knowledge of behavioral sciences and allied disciplines related to I/DD.
• Exceptional leadership, high adaptability, strong organizational skills, and a passion for creating fun, structured group environments.
• Reliable personal transportation and cell phone.
• Ability to actively engage with members on-site and lift up to 50 pounds.
• A license, provisional license, certificate, registration, or permit from a human service profession governing board.
• A Graduate degree in a human service field + 1 year of post-graduate I/DD experience.
• A Bachelor’s degree in a human service field + 2 years of post-graduate I/DD experience.
• A Bachelor’s degree in a non-human service field + 4 years of post-graduate I/DD experience.

Nice To Haves

• Experience in a day program or group setting is a major plus.

Responsibilities

• Direct the day-to-day operations of the Dream Center day program, ensuring a vibrant, safe, and structured environment for all members.
• Manage, schedule, and mentor direct care staff (Life Skills Coaches/Instructors). Conduct monthly supervision meetings and provide continuous on-site training regarding specific member goals and Individualized Support Plans (ISPs).
• Conduct person-centered assessments and develop measurable, functional goals that integrate seamlessly into the day program’s curriculum and activities.
• Build positive, collaborative relationships with families, guardians, Managed Care Organizations (MCOs), and community partners to enhance integration opportunities.
• Oversee daily documentation, track program data, ensure billing accuracy, manage timely authorizations, and keep the center fully prepared for state audits and quality reviews.
• Implement performance improvement measures, maintain high program standards, and participate in scheduled on-call crisis rotation support as needed.

Benefits

• Competitive salary
• A rewarding, lively, and fully on-site work environment where you see the direct impact of your leadership daily
• A supportive management team dedicated to your success
• Opportunities for continuous professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level