Qualified Person Safety Officers

Winnipeg Regional Health Authority•Winnipeg, MB

73d•Onsite

About The Position

The Qualified Persons Security Personnel (QPSP) are hospital employees and licensed security guards, who are specifically trained to support a safe and secure healthcare environment, particularly emergency departments/urgent care centers, which are specifically staffed to provide mental health care services. A QPSP will receive site provided specific training to enable them to protect vulnerable mental health patients and the care team with skills for event de-escalation, securing and protecting patients. QPSPs can receive custody of individuals awaiting an involuntary medical examination or psychiatric assessment who have been escorted to the facility by police, typically under a Form 3. Once level of supervision and safety criteria is met, police may be released to perform duties in the community.

Requirements

Minimum 1 year (2080 hours) experience as a Security Patrol Officer or equivalent.
Completion of Grade 12 or equivalent.
Post-Secondary education or experience in a related field.
Possess and maintain a valid Manitoba Security Guard license.
Valid Class 5 driver’s license.
Canadian Citizen or Permanent Resident.
Clear Criminal Record, Child Abuse Registry, Vulnerable Sector Checks – maintained regularly throughout the course of employment.
Ability to take due care and responsibility while working alone and unsupervised.
Excellent verbal and written communication with a focus on customer service and public relations.
Ability to remain professional in elevated situations and make sound decisions under stressful conditions.
Demonstrated understanding and competencies regarding Use of Force, Use of Force Continuum and all applicable legislation (i.e., Criminal Code of Canada, Trespass Act) as it relates to the ability to restrain uncooperative, hostile or violent persons.
Working knowledge of issues facing hard to serve populations, including but not limited to: homelessness, vulnerable persons, addictions, crime prevention, and public safety.
Knowledge of healthcare and community resources in order to support clients.
Demonstrated ability to maintain professionalism and make sound decisions under pressure.
Ability to perform the essential physical requirements of the position.
Physical ability to carry out duties of the position.

Nice To Haves

Competence in an Indigenous language and/or knowledge/lived experience in Indigenous customs, traditions, and values is an asset.
Will be required to complete cultural safety training required by the employer.

Responsibilities

Support a safe and secure healthcare environment, particularly in emergency departments/urgent care centers.
Protect vulnerable mental health patients and the care team.
Utilize skills for event de-escalation, securing and protecting patients.
Receive custody of individuals awaiting an involuntary medical examination or psychiatric assessment.
Complete the QPSP Training Program and maintain ability with annual retraining.
Be designated as an QPSP (under the Mental Health Act).
Demonstrate competency in Use of Force, Use of Force Continuum and all applicable legislation as it relates to restraining uncooperative, hostile or violent persons.
Maintain professionalism and make sound decisions under pressure.
Perform essential physical requirements of the position, including walking, standing, and restraining or evicting individuals.