Qualified Mental Health Associate

Central City Concern • Portland, OR

12d • $25 - $32 • Onsite

About The Position

Keep People Housed… When It Matters Most QMHA | Bud Clark Commons | Central City Concern Work inside permanent supportive housing … not behind a desk Support residents with SPMI, SUD, and complex needs to stay housed Deliver real-world case management + skill building that drives stability Do work that’s challenging, human, and actually changes outcomes Why This Role Work inside permanent supportive housing … not behind a desk Help residents stay housed… not return to the streets Be part of a team integrating behavioral health + housing Do work that’s hands-on, immediate, and deeply impactful What You’ll Do Provide case management + skill building in the field Support benefits, housing stability, and goal setting Engage residents through outreach, trust, and consistency Collaborate with a multi-disciplinary team Advocate with landlords, courts, and community partners If you want work that actually matters and do work that is real, challenging, and meaningful … this is it. Location: Bud Clark Commons (655 NW Hoyt St. Portland, OR 97209) Schedule: Monday - Friday, 8:00am - 4:30pm, (Saturdays and & Sundays off) Compensation: QMHA-R : $25.05 - $29.07/hr QMHA-1: $27.62 - $32.05/hr

Requirements

• QMHA-1 or QMHA-R required
• Bachelor’s degree in Behavioral Sciences field or a combination of at least three year’s work, education, training or experience in chemical dependency and/or mental health treatment
• Must be registered with appropriate Oregon State licensing board (MHACBO) to meet, at minimum, QMHA-R requirements.
• Must have current CPR certification prior to start date.
• If using a vehicle for agency use, must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy.
• Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.
• Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Has the competencies necessary to: Communicate effectively Understand addictions and mental health treatment and service terminology and to apply the concepts Provide psychosocial skills development Implement interventions prescribed on a treatment plan.
• Must meet CCC privileging requirements as required by FTCA.
• Will be required to carry an agency cell phone for work use. Cell phone will be provided by Central City Concern.
• Must have the ability to complete forms thoroughly, accurately and with legible handwriting.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must adhere to agency’s non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat individuals with respect and dignity.
• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Ability to apply principles learned to new situations.
• Ability to maintain accurate records and necessary paperwork.
• Ability to manage time and meet deadlines.
• Ability to perform simple mathematical computations.
• Ability to take directions from supervisor and work amicably with peers in a behavioral health setting.
• Ability to understand and follow oral and written instructions.
• Ability to work as a team member and to establish priorities.
• Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, and co-workers.
• Ability to work effectively in a fast paced environment.
• Ability to work in an environment where people may be hostile or abusive.
• Ability to work effectively and efficiently in an environment subject to ambiguity and change.
• Demonstrated ability to build & maintain relationships with community partners including but not limited to Housing Authority of Portland, Housing & Urban Development, property management companies.
• Excellent problem-solving and conflict resolution skills.
• Knowledge and skills in chemical dependency treatment methods and crisis intervention.
• Knowledge and skills in counseling techniques with individuals and groups.
• Knowledge and skills in mental health treatment methods and crisis intervention.
• Knowledge of community and social service agencies.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.
• Knowledge of landlord tenant law, Shelter Plus Care voucher system, Section 8, and any other programs as deemed necessary
• Professional maintenance of appropriate boundaries.
• Sufficient manual dexterity and physical ability to perform assigned tasks.

Nice To Haves

• Experience with severe and persistent mental illness (SPMI) preferred.

Responsibilities

• Provide comprehensive case management services to all clients including, but not limited to, benefit assessment, goal setting, progress monitoring, individual money management, tenant education, advocacy and referrals.
• Follow-up with clients and agencies as appropriate to document use/success of referral.
• Participate in outreach activities necessary to offer services and engage participation in a non-coercive manner.
• Escort clients to meetings and appointments as necessary.
• Collect information regarding clients’ history through a combination of interviewing, records review, and consultation, after obtaining written consent.
• Participate in the development of the care plan with client & treatment team.
• Participate in clinical staff meetings and case conferences with team members in order to utilize interdisciplinary expertise and facilitate individual treatment plans for clients.
• Pursue and assist clients with accessing affordable housing options for clients both inside and outside the Central City Concern system including assistance in completing appropriate forms.
• Attend meetings required in order to best work with property owners, resident services and building staff.
• Assist clients with developing working relationships with property owners, resident services and building staff within Bud Clark Commons.
• Advocate for clients when necessary; attending meetings or court appearances to support clients in obtaining or maintaining housing.
• Help clients to make improvements to their dwelling to insure housing stability.
• Attend all other CCC and OTRC required meetings and trainings.
• Must maintain client records as required by program standards and funding requirements including documentation of clinical/case management interactions.
• Submit billing for clinical interactions if credentialed as a QMHA.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned.

Benefits

• We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!
• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 Personal Holidays (dependent on work shift schedule)
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees