QSR Food Lead Team Member

Circle K•Warrensville Heights, OH

7d•$17 - $21•Onsite

About The Position

The QSR Food Lead Team Member is responsible for ensuring excellent customer service and maintaining store standards, particularly in food merchandising and preparation. This role involves managing inventory, preparing food, maintaining a clean and safe environment, and assisting with financial and staffing controls. The team member will also supervise food prep employees in the absence of the Store Manager and help train new associates. Compliance with all company policies, government laws, and health and safety codes is essential.

Requirements

Minimum age of 18 years old.
High school diploma or equivalent plus 6 months to 1 year of retail store or food service work experience or an equivalent combination of education, training and work experience.
Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
Ability to communicate information and ideas in a clear and understandable manner.
Ability to deal with customers, unanticipated problems or events using standard procedures.
Ability to work as scheduled including arriving to work on time.
Ability to accurately operate a variety of equipment that may include hot or cold or beverage dispensers, grills, ovens or fry stations and other machines or tools.
Ability to perform essential duties and physical functions described below.
Ability to work in the conditions described below.

Responsibilities

Complies with company guidelines for maximizing sales, profitability and customer service by ensuring all grocery deliveries are accurate, stocked, attractively displayed and priced correctly.
Completes build-to’s for ordering/purchasing merchandise.
Maintains inventory by checking in delivery, pricing items, stocking merchandise according to schematic.
Validates deliveries by verifying invoices; reviewing discrepancies with Store Manager; delivers outdated merchandise to Store Manager to ensure what the store is being charged verifies with what was delivered.
Prepares displays by assembling, dating and price marking in-store displays.
Rotates food items, monitoring quality and freshness measures to protect our customers from illness.
Monitors and maintains food preparation area and display cases to attract and retain customers.
Assists training new associates (with an emphasis on excellent customer service) when necessary.
Monitors and organizes inventory to prevent being out of stock on an item a customer stopped in to purchase.
Uses and coaches food service staff to use suggestive selling and other techniques to maximize sales.
Makes price changes in accordance with Company and/or brand guidelines; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
Provides prompt excellent customer service in a courteous, friendly and attentive manner.
Greets customers as they enter the area and thanks customers as they leave.
Resolves or assists to resolve routine customer concerns within established guidelines.
Reports to work on time and follows the dress and appearance code.
Prepares and serves quality food and beverage to satisfy the needs of the customer.
Maintains safe and clean work environment by complying with procedures, rules and regulations.
Sweeps and mops or cleans floors.
Dusts and/or washes windows, counters, displays, store areas and bathrooms.
Picks up and disposes of trash, litter or debris.
Inspects store facilities and equipment for safety, cleanliness, and proper working order.
Cleans, sanitizes, and maintains food service equipment to protect our customers from illness.
Notifies the Store Manager of any inventory or operating discrepancy.
May receive and sign vendor deliveries and verify quality and quantity of product.
Follows Company and/or brand guidelines for product breakage or spoilage.
Supervises the activities of food prep employees engaged in preparing and serving food and other related duties in the absence of the Store Manager.
Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
Assists with counseling of employees and provides feedback to help employees improve performance.
Follows and ensures food prep employees follow all government laws, health and safety codes, food brand inspection standards, and the Company policies, procedures and standards that apply to the conduct of business.
Seeks guidance from the Store Manager and/or appropriate management areas about legal questions or obligations.
Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets such as information, cash, product, equipment and property.
Reports all incidents (employee or customer injury, theft, property damage, improper sanitation or waste disposal, etc.) to the Store Manager.
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
Attends job-related meetings (may be required to work irregular hours).
Maintains intradepartmental work flow by fostering a spirit of cooperation.
Complies with company policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Performs all duties with minimal supervision.
Performs other duties as assigned by the Store Manager.
Keeps and ensures all employees keep accurate time keeping records.
May take inventory of supplies and equipment.