QSR District Manager

Circle K•Little Rock, AR

2d•Onsite

About The Position

The Restaurant District Manager (RDM) is responsible for all aspects of management including People, Operations, and Financial. The RDM leads a team of 10-14 Restaurant Managers (RM’s). The RDM leads and develops a team of highly effective and engaged Restaurant Managers (RM’s). Span may include multiple states and network may include multiple brands. This position reports directly to the Restaurant Operations Director.

Requirements

Minimum of 3-5 years restaurant multi-unit management experience required
Valid state Driver’s License required
Proficient in Microsoft Office Suite
Excellent communication skills
Motivates, coaches, and leads their team
Acts with integrity; keeps commitments
Exhibits a sense of urgency
Leads by example
Highly organized, ability to juggle multiple initiatives, plan, prioritize work
Team player who can work well with others or independently
Work includes long hours, weekends, holidays, travel, and some overnight stays
Frequently bend, twist at waist, kneel, squat, stand, and walk
Occasionally climb and descend ladders
Tolerate extreme cold and hot temperatures and work in and around fryers, ovens, grills, coolers, freezers, sharp objects, and loud noises
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead
Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead

Nice To Haves

Bachelor’s Degree preferred
Serv Safe© Manager and Proctor certification preferred

Responsibilities

Promotes a guest centric culture that provides excellent customer service in a fast and friendly manner
Develops and maintains business strategies for traffic, check, and overall revenue growth
Coaches’ RM’s to implement local store marketing strategies and participate in community activities to promote the business
Empowers their team to resolve any guest issues in the moment
Recruits, interviews, selects, hires, and completes onboarding for all RM’s and RMT’s. Conducts second level interviews for all AGM candidates. Trains and coaches RM’s and RMT’s to ensure that they are confidently able to perform all job duties
Conducts annual performance evaluations and provides positive feedback badges in Workday; uses recognition to reinforce positive behaviors and performance
Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements.
Engages in personal development and inspires their team to do the same
Cascades all relevant Brand and Company information and communicates with Restaurant Operations Director as required
Lives our Company values: One Team, Do the Right Thing, Takes Ownership, Play to Win
Operates restaurants at Brand and Company standards, following all company policies and procedures
Guarantees a safe environment for team members and guests by following all government laws and safety codes, and reports facility issues to maintenance
Completes reports on all incidents following our 5-minute rule policy
Ensures product quality, food safety, cleanliness, general safety, and operational standards are met
Conducts Quick Visits, Cash Audits, and Inventory audits per schedule requirements
Takes ownership for all people, operational, and financial metrics, resulting in profitable restaurants
Tracks and reports all changes in the business environment including but not limited to traffic patterns, consumer buying habits, economic developments, competitor openings and closings; creates plans to compete in the marketplace
Monitors and analyzes financial performance of the restaurants and works with the RM’s to create action plans to improve performance
Conducts root cause analysis and partners with RM’s to implement effective solutions to problems