QI Field Services Specialist

Sevita•Knoxville, TN

2d•Hybrid

About The Position

The QI Field Services Specialist is a full-time, exempt, and salaried position responsible for designing quality improvement strategies and supporting their implementation and oversight for a specific region within a state. This role leads the continuous quality improvement process for the region, focusing on service outcomes, risk management, and compliance with internal and external standards. In larger regions, the Specialist may supervise Quality Improvement Coordinators. The position is based in the regional or area office, with expected travel to assigned programs at least once per year.

Requirements

Bachelor’s degree or an equivalent combination of education and experience that provides proficiency in the areas of responsibility may be substituted.
Three years’ experience in quality improvement or other related social services field is required.
Current driver's license, car registration and auto insurance if providing transportation to individuals receiving services or for other business purpose.
Travel as needed

Responsibilities

Organizes, oversees, and implements regional strategy to support continuous quality improvement.
Participates as a member of the statewide Quality Improvement team.
Assesses service planning and delivery, documentation, and safeguarding the rights, funds, and health and safety of persons being served.
Leads early identification and intervention for emerging quality concerns, strategizes solutions, and guides implementation.
Verifies implementation of strategies designed to improve quality services and outcomes.
Provides technical assistance, subject matter expertise, and partners with operations to design and implement local process improvement initiatives.
As a member of the Regional management team, participates in regional meetings, monitors data, reports on regional quality indicators, and translates data analysis into needed action steps.
Implements annual regional Quality Improvement goals.
Reviews satisfaction survey data and supports the design, implementation, and verification of customer satisfaction improvement strategies.
Partners with operations and Quality Improvement Manager to implement and verify Network and local policies and procedures.
Stays current and knowledgeable about external requirements and internal standards and expectations applicable to the services provided in the assigned region.
Conducts regular reviews of program operations and service delivery to assess compliance with internal and external standards.
Supports operations and Quality Improvement Manager to prepare for licensing, certification, and accreditation reviews.
Collaborates with operations leadership to develop and implement correction plans to remediate identified deficiencies and verifies implementation.
Completes Network Performance Audits.
Oversees regional incident management and reporting.
Collaborates with operations and Quality Improvement Manager to design and implement risk mitigation strategies.
Reviews incident data and conducts analysis; drives process to remediate identified incident patterns and trends.
Assists in monitoring local process for data entry into electronic and/or paper documentation systems.
Conducts internal investigations of incidents, allegations, and complaints; reviews facts, determines conclusions, and advises about response to findings.
May support operations with reviewing referrals and completing intake activities when individuals are admitted.
Collaborates in the development and implementation of operations education and training plan, including training for electronic documentation systems.
May assist with auditing education and training documentation, especially to prepare for licensing or certification reviews.
May provide education and training on topics such as customer service, program planning, individual rights, incident management, risk management, health and safety training, etc.
Provides technical support with Quality Improvement and documentation systems as required.
When approved in larger regions, supervises Quality Improvement Coordinator, including completing performance evaluations, scheduling, orientation, and training.
Makes recommendations for decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions.
Resolves employee problems within position responsibilities.
Performs other related duties and activities, as required.