QC Technician

WillowWood • Mesa, AZ

2d • Onsite

About The Position

The QA/QC Technician is responsible for supporting the quality management system through incoming, in-process, and final inspections of prosthetic feet, foot components, machined parts, and related materials. This position works closely with Production, Engineering, and Supply Chain to ensure products meet established quality standards, customer requirements, and ISO 13485 regulatory requirements. The QA/QC Technician supports receiving inspections, product traceability, traveler management, work instruction maintenance, employee training, nonconformance investigations, returns processing, and validation activities. This role plays a critical part in ensuring the quality and consistency of products manufactured at WillowWood West.

Requirements

• High school diploma or equivalent required
• Ability to read and interpret engineering drawings, specifications, and manufacturing documentation.
• Proficiency with inspection tools including calipers, micrometers, height gauges, and other measurement equipment.
• Strong attention to detail and documentation skills.
• Basic computer proficiency including Microsoft Office applications.
• Strong organizational, analytical, and problem-solving skills.
• Ability to work independently and collaboratively in a team environment.

Nice To Haves

• Associate degree or technical certification preferred
• Minimum 2 years of experience in quality inspection or a related quality-focused role preferred.
• Experience in machining, medical device manufacturing, or regulated manufacturing environments preferred.
• Knowledge of ISO 13485, CAPA, and quality system requirements preferred.

Responsibilities

• Perform incoming, in-process, and final inspections of raw materials, machined components, subassemblies, and finished prosthetic products.
• Verify product conformance to drawings, specifications, work instructions, and quality standards.
• Utilize measurement equipment including calipers, micrometers, gauges, indicators, and other inspection tools.
• Document inspection results and maintain quality records in accordance with established procedures.
• Identify, document, and segregate nonconforming materials and products.
• Assist with root cause investigations and corrective actions related to quality issues.
• Conduct receiving inspections of raw materials, purchased components, and outside processed parts.
• Verify incoming materials meet applicable specifications and purchasing requirements.
• Review certifications, documentation, and inspection records for completeness and compliance.
• Support material traceability and product identification requirements.
• Create, review, update, and maintain production travelers.
• Verify manufacturing documentation is complete, accurate, and properly maintained.
• Assist with document control activities, including revisions to Work Instructions (WI), Standard Operating Procedures (SOPs), forms, and quality documents.
• Ensure current revisions are available and utilized throughout production.
• Assist with training employees on quality requirements, inspection methods, work instructions, and documentation procedures.
• Support training record maintenance and training effectiveness verification.
• Communicate quality-related process changes to affected personnel.
• Process returned products and materials in accordance with quality procedures.
• Support investigations related to customer complaints, product returns, and nonconforming materials.
• Assist with corrective and preventive action (CAPA) activities.
• Track and maintain records related to quality events and dispositions.
• Support Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ) activities for equipment, processes, and manufacturing changes.
• Assist Engineering and Quality personnel with validation documentation and record retention.
• Participate in internal audits and continuous improvement initiatives.
• Recommend process improvements that enhance product quality, efficiency, and compliance.
• Maintain a safe, clean, and organized work environment.
• Follow all company safety, quality, and regulatory requirements.
• Support ISO 13485 Quality Management System requirements.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED