QC (Sit-Down Forklift Operator) - 1st shift

RJW Logistics Group•Romeoville, IL

5h•Onsite

About The Position

The Quality Control Associate performs quality control (QC) functions, including checking pallets for construction integrity, identifying mispicks and misplaced cases. This role involves working with Inventory Control Clerks to correct all errors and rebuild pallets. The associate will review individual orders for accuracy, complete QC sampling, and consult with supervisors on identified problems. Additionally, the role includes coaching selectors, investigating customer complaints, performing driver check-in duties, evaluating product returns, and maintaining safe work practices and good attendance.

Requirements

Must have Sit-Down forklift experience
A minimum of one 6 months to a year experience in QC role and/or product knowledge required.
PC literate with experience with Microsoft Outlook, Word, Excel and Access Database.
High School Diploma or GED (General Education Diploma) equivalency.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and write emails.
Ability to physically count articles or products on shelves, racks and pallets.
Must be able to effectively communicate, read, write, and speak English.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to determine “root cause” of problem and determine corrective action.
Knowledge of the Microsoft Office Suite for writing emails and interpreting and/or creating reports.

Nice To Haves

Experience using WMS software a plus (Synapse preferred).
Forklift certification a plus.

Responsibilities

Review individual orders to determine correct quantities, packing, and general accuracy of selected orders.
Complete required level of QC sampling and required load audit forms.
Consult with appropriate Supervisor regarding any problems identified in the QC process including quality issues not meeting standards and/or potential safety issues.
Ability to coach selectors on job quality and efficiency.
Other duties and special projects as requested.
Must maintain good attendance.
Maintain safe work practices.
Maintain safeguards of confidential company information.
Works with the Supervisor to investigate customer complaints.
Performs driver check-in duties by reviewing customer invoices for accuracy.
Evaluates product returns and determines if product is okay to be taken back.
Involved in training for Inventory Control Clerks
Processes Damaged material, ensures Returned Goods are properly inventoried, and monitors Suspense inventory to make certain any/all is properly researched
Helps maintain proper procedures throughout the warehouse by bringing up incorrect practices to the necessary leadership
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ensures compliance with inventory processes and procedures, and contractual obligations.
Ability to physically count articles or products on shelves, racks and pallets.
Utilize computer terminals to properly account for inventory issues, returns, and documentation.