QC Manager - Low Voltage [R] (TIPM)
About The Position
The Quality Control Manager (QCM) will be responsible for developing, implementing, and overseeing the Quality Compliance program for Hensel Phelps Services. This role ensures that all service operations, facility management programs, and technical maintenance activities meet the highest standards of safety, compliance, and performance. The QCM works closely with regional and site leadership to monitor adherence to company standards, client requirements, and regulatory obligations. This individual will lead compliance initiatives, conduct audits, and partner with stakeholders to drive continuous improvement and consistency across all Service operations. This is a safety-sensitive position.
Requirements
- Bachelor’s degree or equivalent combination of education and experience.
- 5–10 years of industry experience in a Quality Control role.
- At least 1 year of experience in services, construction, maintenance, or operations contracts.
- Valid driver’s license required.
- Strong written and verbal communication skills; ability to effectively interact with trades, peers, supervisors, and customers.
- Detail-oriented with strong organizational skills.
- Ability to work both independently and as part of a high-performing team in a mobile work environment.
- Working knowledge of facilities operations and building systems.
- Proficiency in Microsoft Office (Excel, Project, Word, SharePoint).
- Ability to read, comprehend, and communicate effectively.
Nice To Haves
- Possess a RCDD, CCNA, CCDA, RTPM certification or combination thereof.
Responsibilities
- Conduct regular audits of service delivery, facility operations, and technical maintenance programs to ensure compliance with company, client, and regulatory requirements.
- Lead compliance and quality review meetings, producing actionable outcomes for continuous improvement.
- Review compliance data, reports, and corrective action plans; ensure timely and effective resolution of issues.
- Maintain and update compliance logs, audit findings, and corrective actions in alignment with company standards.
- Coordinate with third-party auditors, regulators, and clients on quality and compliance-related matters.
- Provide training, guidance, and coaching to managers and staff on compliance requirements and quality standards.
- Participate in regional and corporate initiatives to standardize and improve compliance frameworks across Services business unit.
- Track key performance indicators (KPIs) and develop reports to leadership on compliance performance, risk, areas, and improvement opportunities.
- Partner with Regional Directors, Site Managers, and technical staff to establish quality and compliance goals, monitor progress, and resolve deficiencies.
- Supervise and train other technicians.
Benefits
- Company paid medical insurance
- Life insurance
- Accidental death & dismemberment
- Long-term disability
- 401(K) retirement plan
- Employee assistance program (EAP)
- Employee paid enrollment in vision and dental insurance
- Paid time off beginning upon hire
- Company cell phone or cell phone allowance
- Cost of living adjustment (COLA) may also be included
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
