QC & Compliance Liaison

Mrlp Llp•Roswell, GA

13d

About The Position

The QC & Compliance Liaison will report directly to the Supervisor of QC & Compliance. They will work alongside the attorneys, management, clients, and staff in a fast paced, collaborative environment. The right candidate will have a bachelor’s degree from an accredited university or a minimum of 3 years experience in the legal/default servicing industry. Duties and Responsibilities: Assist management with monitoring Client System Workloads department wide, as well as pitch in to help various teams as needed Monitor and Ensuring MyWork and Client System Workloads are Completed Timely and Accurately Monitor, Digest, and Disseminate Incoming Client Directives and Survey Requests Liaise with Management, Ops, and IT for Implementation of New Directives Work with Management to Create Comprehensive Training Materials for New Hires, Existing Client Requirements, and New Directives Assist management and attorneys with Remote Virtual Trainings for New Hires and Existing Staff Monitor Portfolios for compliance with Timelines, as well as Client and Investor Requirements (for example: FLAD, Scorecard Measured Metrics, etc.) Assist Management with Scorecard Rebuttals and Remediation Projects Timely handle and monitor client escalations to conclusion Assist various teams with work assignments and projects based on file influxes, as needed Create reports for Management, Attorneys, and Clients Assist with clearing Pre-Loss invoicing inquiries Assist with Fee/Cost Requests Financial QC of Bids, Reinstatement Quotes, and Payoff Quotes Regularly interface with clients and promote positive client relations Proactively monitor portfolios and client systems to ensure all available holds are raised, as well as place historical holds as needed Interface with clients and co-workers virtually (and telephonically) on a regular basis Liaise between intradepartmental teams to promote cohesiveness, collaboration, and the MRLP corporate culture Communicate with others in a professional and personable manner Self starter with strong organizational skills and the ability to work quickly and accurately in a high-volume environment Create, review, and edit reports, correspondence, and other documents Create, review, and edit all documents related to the foreclosure and title clearance process Work effectively and congenially with co-workers and colleagues throughout the firm; promote inter/intra-departmental cooperation Develop and maintain strong working relationships with other team members to create a partnership that yields success, predictable results and credibility Will perform other duties and responsibilities as needed

Requirements

Associate’s degree from an accredited university; and/or
Minimum of 3 years’ experience in the legal/default servicing industry
Ability to courteously and professionally communicate with clients, management, and team members
Must provide excellent customer service (internally and externally)
Must be a self starter and possess good time-management abilities
Balance team and individual responsibilities; Contribute to building a positive team spirit
Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality
Must demonstrate attention to detail and an ability to follow through
Must possess exceptional organizational skills, ability to multi-task, and be adaptable to change
High-level proficiency in MS Office suite
Proficiency in Default Servicing Client Systems (ICE, Tempo, Vendorscape, etc.)
Familiarity with firm’s case and document management software
Ability to delegate, follow-up, and monitor tasks to completion
Ability to operate computer, fax machine, scanner, photocopier, typewriter, and telephone
Strong written and oral communication and interpersonal skills

Responsibilities

Assist management with monitoring Client System Workloads department wide, as well as pitch in to help various teams as needed
Monitor and Ensuring MyWork and Client System Workloads are Completed Timely and Accurately
Monitor, Digest, and Disseminate Incoming Client Directives and Survey Requests
Liaise with Management, Ops, and IT for Implementation of New Directives
Work with Management to Create Comprehensive Training Materials for New Hires, Existing Client Requirements, and New Directives
Assist management and attorneys with Remote Virtual Trainings for New Hires and Existing Staff
Monitor Portfolios for compliance with Timelines, as well as Client and Investor Requirements (for example: FLAD, Scorecard Measured Metrics, etc.)
Assist Management with Scorecard Rebuttals and Remediation Projects
Timely handle and monitor client escalations to conclusion
Assist various teams with work assignments and projects based on file influxes, as needed
Create reports for Management, Attorneys, and Clients
Assist with clearing Pre-Loss invoicing inquiries
Assist with Fee/Cost Requests
Financial QC of Bids, Reinstatement Quotes, and Payoff Quotes
Regularly interface with clients and promote positive client relations
Proactively monitor portfolios and client systems to ensure all available holds are raised, as well as place historical holds as needed
Interface with clients and co-workers virtually (and telephonically) on a regular basis
Liaise between intradepartmental teams to promote cohesiveness, collaboration, and the MRLP corporate culture
Communicate with others in a professional and personable manner
Self starter with strong organizational skills and the ability to work quickly and accurately in a high-volume environment
Create, review, and edit reports, correspondence, and other documents
Create, review, and edit all documents related to the foreclosure and title clearance process
Work effectively and congenially with co-workers and colleagues throughout the firm; promote inter/intra-departmental cooperation
Develop and maintain strong working relationships with other team members to create a partnership that yields success, predictable results and credibility
Will perform other duties and responsibilities as needed