QAOps - Software Engineer
About The Position
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform. This role directly influences customer experience at scale by ensuring high throughput systems perform accurately under pressure, across multiple regions and tenants. You will work within the Assignment team on Genesys Cloud, contributing to a distributed, event driven architecture that processes millions of interactions with precision and speed. In this role, you will partner closely with engineering, product, and architecture leaders to shape testing strategy, strengthen system resilience, and elevate quality standards across the platform. You will also expand your technical depth by working with modern cloud technologies, distributed systems, and advanced automation frameworks while gaining visibility into enterprise scale platform operations.
Requirements
- 2+ years of professional experience in software development with a strong emphasis on quality engineering
- Proficiency in Java and solid understanding of object oriented design principles
- Experience testing REST APIs through both functional and automated approaches
- Familiarity with CI and CD pipelines such as Jenkins or similar tools
- Working knowledge of event driven systems and messaging platforms such as Kafka
- Experience using testing frameworks such as TestNG or JUnit
- Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2
- Proficiency with version control systems such as Git
Nice To Haves
- Experience working with in memory data stores such as Redis
- Familiarity with Python for automation, scripting, or tooling
- Experience validating microservices within multi tenant and multi region cloud environments
- Exposure to observability tools such as Sumo Logic or New Relic
- Experience with build tools such as Maven or Gradle
Responsibilities
- Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments
- Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers
- Contribute production level Java code to improve system functionality, testability, and overall performance
- Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions
- Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments
- Influence design decisions by identifying risks early and advocating for scalable, testable architecture
- Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency
- Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams
Benefits
- Comprehensive extended group health coverage
- Generous paid time off, including vacation and personal leave
- Retirement savings program with employer RRSP matching up to a prescribed maximum amount
- Family-friendly benefits, including parental leave top-up and adoption assistance
- Growth and development opportunities through access to learning resources and internal mobility programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
