QA, Training & Procedure Specialist

UNITE HERE HEALTH•Oak Brook, IL

1d•$28 - $34•Hybrid

About The Position

UNITE HERE HEALTH serves 200,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity! The purpose of the QA, Training and Procedure Specialist is to develop the skills and knowledge of Contributions and Enrollment department staff through in-person and virtual training, work with department leadership to identify training needs, and assess quality and performance of department staff. This position would also provide support with creating resource and recognition tools within the department which would encourage staff to strive for perfection.

Requirements

3 ~ 5 years of related experience minimum
1+ years analyzing business process
Working knowledge and experience in analyzing training needs, creating and delivering training programs (e.g., On-the-Job, Classroom, Videoconference, etc.), and measuring corresponding ROI
Working knowledge and experience in Accounting, Enrollment, COBRA, HIPAA and Appeals
Working knowledge and experience writing and maintaining policies and procedures
Experience handling the evaluation of workforce training and development needs and execution of subsequent training efforts
Experience administering Learning Management Systems (LMS) using a variety of training tools, techniques, and technology to promote trainee retention
Bachelor's degree in Business, Healthcare or related field or equivalent work experience required
Advanced level Microsoft Office skills (PowerPoint, Word, Outlook)
Advanced level Microsoft Excel skills
Highly developed communication skills (written, oral and presentation)
Problem solving, multi-tasking, analytical, and decision-making skills
Attention to detail, time management, organization, strong math aptitude and investigative skills
Ability to lead a classroom discussion, engage participants and create a cooperative training environment
Ability to deliver coaching and performance feedback in a strategic fashion
Ability to work collaboratively with all levels of staff
Ability to prioritize and manage multiple projects
Ability to partner successfully with a variety of personality types
Willingness to keep abreast of new techniques in corporate teaching

Nice To Haves

Certification in Training

Responsibilities

Develops formative and summative assessments within the Learning Management Systems (LMS) to accurately measure learner comprehension and progress
Uploads and organizes course materials, lessons, and assessments in the LMS, maintaining consistency and easy access for users
Conducts performance analysis and objective employee auditing delivered through standardized forms and electronic feedback highlighting areas where training and development are needed as well as areas of expertise
Identifies and analyzes trends and provides insight to management regarding department efficiency
Monitors and delivers feedback to management on areas where workforce training and development is needed by utilizing audit findings at all levels (employee, team, and department)
Maintains quality and productivity standards through the analysis of audit findings and the feedback, coaching and training provided
Calculates monthly audit results
Designs engaging, interactive lessons and training modules, incorporating multimedia elements where appropriate to enhance learner engagement
In collaboration with department leadership, coordinate training scheduling, assessments and providing critical feedback, as needed
Delivers training of employees through classroom learning, one-on-one, and job aids, providing progress feedback to leadership
Designs and delivers multi-media training programs to suit various audiences, including procedure manuals and guides in addition to handouts and visual materials for quick reference
Presents information using a variety of instructional techniques or formats such as role playing, simulations, team exercises, group discussions, lectures, etc. Develops and maintains a database for the tracking, reporting, and analyzing training and quality program
Coordinates with management to identify training and development opportunities and the best ways to address the needs
Partners with other areas of the organization to coordinate training efforts and makes recommendations for improvements of interdepartmental business processes
Develops and maintains training manuals, materials, and lessons for all Contributions & Enrollment Team functions to be used as reference and to train Contributions and Enrollment staff
Develops and maintains training materials to be used as a reference and to train other departments over Contributions & Enrollment processes
Reads and accurately interprets technical materials in collaboration with the Technical Operations Team
Reviews SPDs, Plan Documents, and discretionary participant communications to ensure documents accurately reflect legal requirements and Fund policy and procedures related to Eligibility
Sets goals and achieves measurable results
Contributes positive feedback to achieve department goals, providing recognition and in creating resource tools
Exemplifies the Fund’s BETTER Values and Professional Effectiveness Dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
Performs other duties as assigned within the scope of responsibilities and requirements of the job
Performs Essential Job Functions and Duties with or without reasonable accommodation