QA Systems Analyst

Mérieux NutriSciences • Miami, FL

11d • Onsite

About The Position

This position supports the daily operations of the QA Systems Department by assisting the department leaders in tracking, maintaining and entering information in data management systems. This position is responsible for ensuring databases and timeliness of the product approval processes dictated by the clients of the company.

Requirements

• BS in a related field with 2 yrs experience
• A high level of problem solving skills.
• The ability to analyze, model and interpret data .
• Problem-solving skills .
• A methodical and logical approach.
• The ability to plan work and meet deadlines.
• Accuracy and attention to detail.

Nice To Haves

• Management Experience: N/A

Responsibilities

• Reviewing the upcoming approvals for all Brands and assisting items flow through the approval process with Client Teams
• Determining when to escalate tasks with higher priority to the attention of the QA Managers/Suppliers as needed based on timelines.
• System Support: Password resets/system training as needed by Suppliers/Distributors or any other stakeholders.
• Reviewing Qualtrics (guest reported) Incidents - when reviewing these incidents submitted, determining the party responsible and making the decision to either capture the incident or not in the client’s system for action.
• Opening incidents from PDF submitted incidents and making the final determination as to the party responsible which will impact either the Distribution or Supplier’s scorecard.
• Making judgment calls on escalating any incidents reported that may require further action.
• Processing Brand Specific Incidents submitted by Restaurants
• Sending daily communication to the Distribution centers to ensure they are meeting the 5 day timeline as per the client and training Distribution Center contacts on the system and how to process these complaints.
• Handle all ad hoc tickets submitted through Freshdesk
• Set up the Raw Material suppliers when Suppliers have GAP Audits completed.
• Working closely with the brand’s cross functional teams on upcoming projects/launches and sending follow ups to track upcoming approvals.
• Other related duties/projects specific to the local business

Benefits

• Comprehensive medical, dental, and vision insurance plans.
• Generous paid time off (PTO) package to support work-life balance following state and local ordinances.
• Optional 401(k) plan with employer matching contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level