QA Supervisor (Mobile Refurbishment & Repair) AO7177487

BTI Solutions•Irving, TX

1d•Onsite

About The Position

The QA Supervisor will be responsible for overseeing the quality roles of the overall Mobile Refurbishment process. This role will provide leadership and direction to the team and work with internal and external parties in resolving quality issues as they relate to refurbished phones. This will include setting up quality processes and systems that insure product quality is met and maintained at the third-party repair vendor to include areas such as ongoing quality review meetings, issuance and follow-up on corrective action requests, onsite process audits and setting up quality checklists for inbound/inline/outbound inspections. The QA supervisor will work closely with internal support teams as well as HQ/Factory in this regard as well. Expected to maintain direct customer communications for quality related concerns and/or alignment activity.

Requirements

Prefers a Bachelor’s degree in Engineering or equivalent
5-7 years of job related experience
Thorough understanding of the ANSI/ASQC Z1.4 stds
Proficient in MS Office including Excel, Word and PowerPoint
Experience with using statistical process control and failure mode effect analysis FMEA applications
Experience auditing internally and third parties with minimal documentation to insure process controls are in place and adequate.
The ability to development and maintain excellent working relationships with multiples levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc. Must be able to influence others in acceptance, approval and to provide technical clarification.
The ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments.
The ability to read, write, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information.
Work under very little supervision and guidance to identify and ensure achievement of company, customer, and team goals and to complete individual work assignments within established time frames.
The demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things. Exposed to situations where only broad and general guidelines for solving problems exist. Job duties require analysis and judgement of functional practices and daily experiences be used to determine appropriate courses of action.

Nice To Haves

equivalent quality certifications (e.g. 6 Sigma, ISO, etc.)
Experience with ISO 9000 to support certification audits is beneficial (not required)
Background in the wireless industry a significant advantage.

Responsibilities

Provides formal weekly/monthly reports on the repair quality performance of the third-party vendor
Works with a third-party repair vendor to meet quality KPIs and to improve device repair quality by identifying root causes and implementing corrective actions
Manages an internal inspection team and the completion of daily tasks and objectives
Works with the staffing agency to hire and monitor the overall performance of the internal inspection team
Coordinates customer reject returns for screening and/or expedites shipments of products
Defines quality inspection processes and assesses the need for changes based on effectiveness
Provides product audit checklists for the introduction of new repair models
Coordinates internal teams to provide formal root cause and corrective action responses.
Performs onsite validation of carrier-reported issues to ensure alignment and ability to escalate concerns to customers