QA Specialist

Harris Computer•Remote - Colorado, CO

2d•$18 - $19•Remote

About The Position

Harris Data Integrity Solutions, a division of Harris, is seeking a Quality Assurance Specialist. This role is responsible for reviewing Patient Identity Expert work, providing feedback regarding quality, reviewing project procedures with project teams, and assisting the Identity Managers. This is a remote role open to candidates anywhere in the US.

Requirements

Meeting or exceeding PIE progression requirements for the QA level established on the PIE Progression chart.
Ability to work with remote teams and or individuals utilizing virtual technology and tools.
Ability to meet deadlines on time sensitive projects.
Demonstrated understanding of complex duplicate validity requirements.
Demonstrated understanding of a variety of hospital health information systems.
Must be able to demonstrate a high level of confidentiality to handle sensitive information.
Strong organizational and critical thinking skills.
Excellent communication skills (both written and verbal).
Ability to think independently.
Problem Solving - Identify and resolve problems in a timely manner. Develop alternative solutions.
Customer Service - Manage difficult or changing situations. Respond promptly to employee/vendor/partner needs. Respond to requests for service and assistance.
Teamwork - Balance team and individual responsibilities. Contribute to building a positive team spirit. Able to build morale and group commitments to goals and objectives.
Written Communication - Write clearly and informatively. Present numerical data effectively.
Diversity - Demonstrate knowledge of EEO policy. Show respect and sensitivity for cultural differences. Promote a harassment-free environment. Build a diverse workforce.
Ethics - Treat people with respect. Inspire the trust of others. Work with integrity and ethics. Uphold client's organizational values.
Adaptability - Adapt to changes in the work environment. Manage competing demands between priorities and clients. Change approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
Dependability - Take responsibility for own actions. Keep commitments.
Quality - Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality. Apply feedback to improve performance. Monitor own work to ensure quality.

Nice To Haves

Strong Excel skills preferred.
AI & Innovation Mindset: Commitment to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. Curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency. Comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

Responsibilities

Performs QA reviews of Patient Identity Expert work, providing feedback/suggestions for performance improvement.
Successfully meets performance and production standards for QA project work.
Communicates frequently with the Identity Manager.
Monitors remote team quality results, providing the Project Leadership Team with summary information.
Conducts quality/productivity calls with Patient Identity Experts that are not meeting the quality standards specific to their Patient Identity Expert (PIE) level including staff on TIP program as well as staff struggling on assigned projects.
Documents follow up to calls in Teams and sends follow up notes to PIE.
Collaborates with Identity Manager on project procedure testing.
Reviews project procedures with remote teams on client specific tasks.
Monitors training pair completion and assignments.
Maintains quality standards (corrections or changes in IDM).
Updates to project QA Teams, as needed.
Assists in assigning tasks in IDM.
Tracks assignments in project Teams.
Attends HDIS company staff meetings and QA meetings as scheduled/required.