QA Specialist - Data Center

Black Box•Bowling Green, OH

3d•Onsite

About The Position

This role focuses on ensuring quality within data center operations, emphasizing safety, adherence to quality management systems, and continuous improvement. The QA Specialist will collaborate with various stakeholders to integrate quality expectations, conduct inspections, train personnel, and drive problem-solving initiatives. A key aspect of the role involves technical writing for standards and procedures, and serving as a technical resource for structured cabling and data center build specifications. The position requires a proactive approach to quality assurance, including managing non-conformances and verifying corrective actions. Travel is expected as required by the company.

Requirements

High school diploma or GED required.
≥2 years field experience installing and testing fiber.
Structured cabling and/or Data Center cabling experience.
Proven work experience in Infrastructure deployment.
Ability to implement and monitor a Quality Management System.
Strong communication, coaching and collaborative skills.
Demonstrate analytical, decision making and problem-solving skills.
Ability to add value, contribute and actively participate as part of a team.
Demonstrate professionalism with ability to engage effectively to build rapport with internal customers, program representatives and others.
Ability to effectively coach, influence and encourage others in quality topics.
Ability to work under time pressure and adapt to changing requirements with a positive attitude.
Use strong oral/written communication and organizational skills to consistently exceed internal and external customers’ expectations.
Disciplined, detail oriented, organized and self-starter.
Ability to plan and prioritize tasks to efficiently conduct and complete scheduled activities.
Ability to understand and comply with policies and standard operating procedures.
Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.).

Nice To Haves

OSHA 30-Hour certification (if not certified at time of hire, certifications must be obtained within six (6) months of employment).
CommScope certifications and/or BICSI certifications (i.e., IN225, IN250, TE350).
Experienced in training technicians and quality standards preferred.
Promotes a working climate that fosters winner mentality, ownership, creativity, openness, passion and spark.

Responsibilities

Follow Safe Work Practices that conform with the Company’s Safety Program and client worksite policies ensuring that every person on the team Stays Accident Free Every-day.
Promote company Core Values to foster and safeguard Company culture.
Collaborate with program representatives to coordinate and incorporate applicable quality expectations into the Black Box QMS.
Engage and influence relevant operational personnel to successfully comply with installation specifications documented within the Black Box QMS standard.
Conduct formal Gemba walks to review Work in Progress (WIP) and completed scopes of work. Include internal customers to share and promote technical knowledge and skills. Conduct with external parties when applicable.
Contribute to the development of QA tools that promote the quality awareness culture. Partner with field staff for successful implementation and execution of the Innovation, Lessons Learned, Right First Time and Standards quality elements.
Coordinate and conduct timely WIP quality inspections prioritized according to production status and risk management as represented in the P6 project schedule.
Train and coach internal employees to integrate quality awareness into daily activities (way of working).
Technical writing - Partner for the development of installation and technical standards, procedures, inspections and reporting documents as required to support Black Box projects.
Drive continuous improvement activities and support Lean initiatives to align with achieving corporate strategic goals.
Issue, record, monitor and close nonconformance reports. Participate in GC and client quality programs as required. Trend data to identify recurring issues.
Conduct corrective action(s) verification audits for non-conforming observations.
Participate and contribute to structured problem solving to determine root cause, effective countermeasure(s) and scale best practices as Lessons Learned.
Network across intra/inter-site QA organization the best practices and learnings to scale and anchor into standards.
Verify materials to be installed and installed from CFCI and OFCI sources meet design specifications.
Verify site as-built design documentation is accessible and is sourced by field staff.
Ensure rapid responses to high priority nonconformances and resolution activities to close out.
Facilitate realization of project pipeline planning related to data center build.
Serve as a technical resource in the field for Black Box structured cabling standards, installation standards, build specifications, and industry standards.