QA/QC Telecommunications Supervisor
About The Position
Serve as the quality authority for structured cabling and low‑voltage projects across multiple environments (data center, commercial, AV). This role focuses on auditing and compliance, not installation. The supervisor acts as the primary escalation point for QA/QC issues from technicians, supervisors, and project teams. Responsibilities include planning and performing formal QA/QC audits on active and completed projects, ensuring work complies with company standards, industry standards, manufacturer requirements, and applicable codes. The supervisor will inspect completed telecom and low‑voltage installations for proper installation, labeling, testing, and documentation, identifying and documenting non‑conformities, risks, and areas for improvement. They will prepare and distribute clear audit reports with corrective actions and recommendations, partnering with field leadership to develop and track corrective and preventive action plans, and verifying their effectiveness through follow‑up audits. The role also involves identifying repeat issues and quality trends across projects, recommending improvements, and supporting the development and expansion of QA/QC processes, checklists, and standards. The supervisor must stay current on industry changes, manufacturer updates, and code revisions, communicating their impacts, and participate in onboarding, joint site walkthroughs, and maintain a visible field presence, traveling between project sites as required to support audits and inspections.
Requirements
- 5+ years of QA/QC experience in structured cabling and low‑voltage systems
- Proven experience auditing completed installations rather than performing installs
- Experience supporting data center environments
- Experience managing quality across multiple projects or sites simultaneously
- Strong knowledge of: Structured cabling systems (Cat5e, Cat6, Cat6A, fiber)
- Strong knowledge of: Low‑voltage telecom infrastructure
- Strong knowledge of: Industry and manufacturer installation standards
- Strong knowledge of: ISP and OSP installation practices
- Ability to objectively evaluate completed work for quality and compliance
- Strong QA/QC auditing and inspection skills
- Experience with corrective and preventive action (CAPA) management
- Strong analytical and problem‑solving abilities
- Clear, professional written and verbal communication skills
- Strong documentation and reporting skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to manage multiple audits, priorities, and stakeholders
- Confident, professional communicator able to enforce standards without confrontation
- Detail‑oriented, consistent, and highly organized
- Independent, self‑directed, and adaptable across different project types
- Strong judgment, decision‑making skills, and collaborative mindset
Nice To Haves
- Commercial and AV experience
- LMS experience
- QA/QC training or content development
- Knowledge of adult learning concepts
Responsibilities
- Serve as the quality authority for structured cabling and low‑voltage projects across multiple environments (data center, commercial, AV)
- Focus on auditing and compliance; this is not an installation role
- Act as the primary escalation point for QA/QC issues from technicians, supervisors, and project teams
- Plan and perform formal QA/QC audits on active and completed projects
- Audit work against company standards, industry standards, manufacturer requirements, and applicable codes
- Inspect completed telecom and low‑voltage installations for proper installation, labeling, testing, and documentation
- Identify and document non‑conformities, risks, and areas for improvement
- Prepare and distribute clear audit reports with corrective actions and recommendations
- Partner with field leadership to develop and track corrective and preventive action plans
- Verify effectiveness of corrective actions through follow‑up audits
- Identify repeat issues and quality trends across projects and recommend improvements
- Support the development and expansion of QA/QC processes, checklists, and standards
- Stay current on industry changes, manufacturer updates, and code revisions and communicate impacts
- Participate in onboarding, joint site walkthroughs, and maintain a visible field presence
- Travel between project sites as required to support audits and inspections
Benefits
- Reimbursement for driving personal vehicle
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
