QA/QC Specialist - MDEA
About The Position
Maryland Energy Advisors (MDEA) is seeking a highly capable QA/QC Specialist to support the successful delivery of their energy efficiency and building decarbonization programs. This role is crucial for ensuring quality assurance, operational oversight, and customer satisfaction for residential weatherization programs. The specialist will collaborate with program managers, contractors, field teams, and utility partners to ensure projects meet program standards, regulatory requirements, and production goals, while also delivering a high-quality customer experience. The ideal candidate is detail-oriented, highly organized, proactive, and possesses strong communication and problem-solving skills. This is an opportunity for individuals who thrive in a fast-paced environment, enjoy collaboration, and are passionate about energy efficiency and continuous improvement.
Requirements
- Bachelor’s degree in Energy, Environmental Studies, Business Administration, Construction Management, Communications, or a related field; equivalent experience may be considered.
- Must be a New Jersey resident and reside within the state of New Jersey.
- Minimum of 3–5 years of professional experience in energy efficiency programs, QA/QC operations, construction management, HVAC, building sciences, or related fields.
- Experience supporting quality assurance, inspections, project tracking, or operational coordination within utility or energy efficiency programs.
- Strong understanding of residential energy efficiency programs and building decarbonization initiatives.
- Strong analytical, organizational, and problem-solving skills with attention to detail.
- Experience working with contractors, customers, and cross-functional teams to resolve operational and quality-related issues.
- Strong proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Valid driver’s license with a clean driving record.
- Ability to travel up to 60% for inspections, meetings, training, and program events.
Nice To Haves
- BPI certification or other industry-recognized credentials.
- Experience with utility-sponsored energy efficiency or building decarbonization programs.
- Familiarity with QA/QC inspection processes and compliance standards.
- Experience with customer service and complaint resolution processes.
- Bilingual in English and another language.
- Exceptional written and verbal communication skills with the ability to engage effectively with customers, contractors, utility partners, and internal stakeholders.
- Bilingual in English and another language.
Responsibilities
- Perform QA/QC-related tasks for Weatherization including customer complaint reviews, inspection tracking, and quality assurance monitoring.
- Monitor customer feedback and complaint tracking systems, driving timely issue resolution while maintaining a positive customer experience.
- Track project progress, identify service interruptions, and ensure contractors respond and resolve issues within required timelines.
- Collaborate with contractors, field staff, utility partners, and other stakeholders to promote program participation and awareness.
- Serve as a primary point of contact for contractors and field teams, resolving operational issues and facilitating effective communication across all stakeholders.
- Prepare and deliver reports for internal and external stakeholders, including production tracking, QA/QC findings, operational trends, and recommendations for improvement.
- Participate in technical trainings and support continuous improvement efforts across program operations and quality assurance processes.
- Identify operational inefficiencies and recommend process improvements to enhance turnaround time, service quality, and customer satisfaction.
- Support quality assurance protocols and ensure compliance with BPI standards and other applicable energy efficiency program requirements.
- Maintain accurate program documentation, records, and tracking systems in compliance with utility, regulatory, and internal standards.
- Support additional operational and programmatic responsibilities as assigned.
Benefits
- Medical, dental and vision health insurance
- 401k
- Paid time off and paid holidays
- Wellness Reimbursement
- Professional Development Reimbursement
- Great company culture with outstanding growth opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
