QA/QC Lead

ICF•Toronto, ON

2d•Hybrid

About The Position

ICF is seeking a QA/QC Lead to support income-qualified residential energy efficiency programs serving single-family and multi-family building types across Ontario. This role is responsible for ensuring that installed measures meet program requirements, technical specifications, and quality standards through a combination of desktop quality assurance reviews and in-field inspections. Reporting to program leadership, the QA/QC Lead serves as the primary quality contact for trade allies in the field, working closely with contractors, program staff, and delivery partners to identify deficiencies, recommend corrective actions, and support continuous improvement. This is a client-facing, intermediate-level position requiring strong technical judgment, attention to detail, and a willingness to travel throughout the province.

Requirements

2+ years of progressive experience in residential construction, retrofit delivery, quality inspection, or related field-based roles
Ability to travel 30–50% of the time across Ontario

Nice To Haves

Bachelor's Degree
Relevant professional certification(s) such as BPI, HRAI, or other recognized building performance or residential energy efficiency credentials
Experience supporting income-qualified or equity-focused residential energy efficiency programs
Strong documentation, analytical, and problem-solving skills
Comfortable providing direct, professional feedback to contractors and field partners
Proficiency with standard business tools and reporting systems (e.g., Microsoft Office, QA tracking platforms)
Demonstrated experience with residential building systems, with HVAC and/or insulation experience strongly preferred
Experience conducting quality assurance reviews and/or field inspections
Ability to interpret technical specifications, program requirements, and installation standards
Familiarity with utility-administered or province-regulated DSM programs
Experience working directly with trade allies or contractors in a quality, inspection, or compliance role
Experience analyzing QA/QC data to identify trends and support continuous improvement
Exposure to both single-family and multi-family residential building types
Experience supporting client reporting or audit-related activities
Comfort working independently in the field while maintaining alignment with program leadership

Responsibilities

Conduct desktop QA reviews, including application files, documentation, photographs, and supporting materials to verify compliance with program requirements
Perform in-field inspections of completed residential installations to confirm adherence to technical specifications, program guidelines, and quality standards
Serve as the primary quality point of contact for trade allies, providing direct feedback, clarification of requirements, and guidance related to deficiencies or corrective actions
Document QA/QC findings clearly and consistently, including deficiencies, required rework, and recommendations for resolution
Issue corrective action requests and work directly with trade allies to support timely and compliant resolution of quality issues
Analyze QA/QC findings and defect trends to identify root causes, recurring issues, and opportunities for program improvement
Support development and refinement of QA/QC metrics, sampling strategies, thresholds, and reporting tools
Collaborate with the Trade Ally Network Manager, Project Coordinator, and other program staff to address quality-related risks and improve overall delivery performance
Provide input to client reporting related to quality performance, trends, and corrective actions
Maintain accurate QA/QC records in program systems and tracking tools
Travel throughout Ontario as required (approximately 30–50% of the time) to support field inspections and contractor engagement