QA Manager

CG Life

5h • $115,000 - $130,000 • Remote

About The Position

The QA Manager leads quality assurance strategy, execution, and continuous improvement across digital and technical projects. The role oversees people, processes, and tooling to embed quality throughout the delivery lifecycle and support high-quality, reliable, and compliant client-facing digital experiences. This is a remote position for candidates residing in the Central or Eastern Time Zone.

Requirements

• 6–10+ years of experience in Quality Assurance, including leadership experience within a digital marketing or technology agency environment.
• Strong working knowledge of QA practices across websites, CMS platforms (such as AEM, SFEC, and Sitecore), email marketing, paid media, display advertising, and analytics implementations.
• Experience validating analytics tracking, tag management, media pixels, and data accuracy across platforms.
• Familiarity with privacy, consent, and compliance requirements related to digital marketing data in regulated environments.
• Experience using QA, test management, and defect tracking tools to support structured testing and release readiness.
• Exposure to automation frameworks and continuous integration practices to support regression and efficiency efforts.
• Strong analytical skills, including experience writing and validating complex SQL queries for data verification.
• Hands-on experience testing email automation platforms such as SFMC or Marketo.
• Strong organizational and problem-solving skills, with the ability to proactively identify risks and drive resolution.
• Ability to clearly communicate technical concepts, testing outcomes, and quality risks to non-technical stakeholders and clients.
• Direct experience supporting pharmaceutical or other regulated digital marketing programs.
• Demonstrated ability to ensure quality across analytics, media, email, and web workstreams while managing multiple priorities.
• Experience managing and scaling quality assurance teams.

Responsibilities

• Lead and manage the QA team to ensure consistent, high-quality execution across digital marketing and technology workstreams.
• Define and maintain QA standards, processes, and workflows aligned with pharmaceutical digital marketing, regulatory requirements, and agency delivery models.
• Ensure testing coverage includes functional accuracy, data integrity, tracking, accessibility, cross-browser and device compatibility, and compliance requirements.
• Partner with Engineering, Digital Strategy, Media, Analytics, and Delivery teams to validate requirements and identify risks early.
• Establish and monitor quality metrics to assess delivery readiness, defect trends, and overall quality performance.
• Own QA tooling and documentation supporting test planning, execution, and defect management.
• Manage QA resourcing, capacity, and prioritization across concurrent client programs.
• Lead hiring, onboarding, and development of QA team members.
• Drive resolution of critical defects and quality issues in collaboration with development and platform teams.
• Serve as the primary quality point of contact across departments to ensure alignment and accountability.
• Identify opportunities for standardization, automation, and modernization.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance, with the company covering a generous portion of employee contributions.
• 401(k) plan with a generous company match and immediate vesting.
• Generous paid parental leave.
• Annual professional development budget.
• Flexible time off.
• Life insurance.
• Long-term disability (LTD) coverage.
• Employee assistance program.
• Eligibility to participate in a discretionary bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed