QA Manager, Live Operations

Scopely•Culver City, CA

11d•Hybrid

About The Position

Scopely is looking for a QA Manager, Live Operations to join their team on a soon-to-be announced AAA mobile game title. This role can be remote in the US and Canada, or hybrid in Culver City. At Scopely, the team cares deeply about what they do and strives to inspire play every day—whether through their work alongside talented colleagues or through their deep connections with their global player communities. They are a team of game lovers developing, publishing, and innovating within the mobile games industry, connecting millions of players around the world every day.

Requirements

5+ years of professional experience in quality assurance
2+ years of management experience across the full game development lifecycle
Proven experience working on a live mobile game with a large and active player base
Deep understanding of QA methodologies, frameworks, and industry best practices
Demonstrated ability to drive change and influence teams toward exceptional product quality
Experience embedding QA practices within multidisciplinary development teams
Experience in live operations and partnering with Marketing, Customer Service, and Live Support
Experience building and leading distributed or remote teams
Strong knowledge of software testing, QA processes, software development, change management, and process improvement
Proficiency with bug-tracking systems and test-plan management tools
Strong communication, organization, and stakeholder-management skills

Nice To Haves

Experience working in mobile free-to-play or core gaming environments
Familiarity with release management, automation, and quality metrics

Responsibilities

Manage, mentor, and support the growth and development of a talented QA team
Build on existing team metrics to measure product quality and operational excellence
Advocate for quality and serve as a spokesperson for continuous improvement initiatives
Clearly communicate issues, risks, concerns, and successes to stakeholders, partners, and executives
Foster strong collaboration across internal and external development, QA, and localization teams
Partner with team leads to create effective plans, assignments, and schedules for all quality-related activities
Continuously evaluate and improve QA, release, and deployment processes
Champion QA and release excellence across the organization
Help establish scalable quality practices that support the continued growth of the title
Partner closely with engineering, live operations, marketing, and customer support teams