QA Leader

Flex•Coopersville, MI

About The Position

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary Job Description: At Flex, we welcome people of all backgrounds. Our employees thrive by living our values: supporting each other as we strive to find better ways, moving fast with discipline and purpose, and always doing the right thing. Through a respectful, inclusive, and collaborative culture, a career at Flex offers opportunities to make a difference, invest in your career growth, and contribute to our purpose—to make great products that create value and improve people’s lives. Job Summary: This role works closely with management to review and maintain production standards, ensuring compliance with safety regulations and continued effectiveness in supporting customer satisfaction. Responsibilities include analyzing past production data, leading a team to achieve departmental and company goals, reporting abnormalities, and maintaining accurate, organized records. The role also ensures QA areas are audit-ready and compliant with ISO and customer requirements, verifies that only certified inspectors work on product specifications, and oversees shipment approval activities. Additional responsibilities include reviewing business metrics, identifying and documenting improvement opportunities, inspecting manufacturing processes, updating policies to enhance quality standards, and evaluating the effectiveness of implemented changes. The role also requires ensuring compliance with health, safety, financial, and equal opportunity regulations, as well as supporting management in communicating client requirements to sales and marketing teams.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees
Ability to perform basic arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals
Ability to compute rates, ratios, and percentages, and to interpret bar graphs
Ability to apply common-sense understanding to carry out instructions in written, oral, or diagram form
Ability to solve problems involving several variables in standardized situations
Demonstrates advanced technical and process skills
Demonstrates thorough knowledge of the function and Flex business
Highly skilled with flexibility to move between shifts and product lines
Proactively assists the supervisor in achieving departmental goals and targets
High school diploma or GED required

Nice To Haves

associate degree preferred

Responsibilities

Analyze past production data
Lead a team to achieve departmental and company goals
Report abnormalities
Maintain accurate, organized records
Ensure QA areas are audit-ready and compliant with ISO and customer requirements
Verify that only certified inspectors work on product specifications
Oversee shipment approval activities
Review business metrics
Identify and document improvement opportunities
Inspect manufacturing processes
Update policies to enhance quality standards
Evaluate the effectiveness of implemented changes
Ensure compliance with health, safety, financial, and equal opportunity regulations
Support management in communicating client requirements to sales and marketing teams
Determine quality and testing methods and procedures for new assignments