QA Lead /SDET Lead
About The Position
At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks a QA/SDET Lead to join our team. This role is a full-time and fully remote opportunity! We’re an innovation group inside TTEC (NASDAQ: TTEC), building the next generation of AI CX tools — automated QA, conversational analytics, knowledge assist, and agentic automation — for the world’s biggest brands and the millions of customers they serve. We move like an early-stage startup, backed by the scale, distribution, and enterprise client base of a company that’s been obsessed with customer experience since 1982. This is the rare seat where getting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprise deployments and you don’t just move a metric — you move the trajectory of the company and the value of the stock. The leverage is real, and the work compounds.
Requirements
- Keeps the respect of senior engineers through technical credibility; comfortable telling a tech lead their branch isn't ready — and delivering that fast, with data.
- Show-me mentality on committed timelines: quality visible in every Friday demo, never the bottleneck.
- Chaos/failure-injection mindset — kill a service, drop the bus, flap the network; prove the platform degrades gracefully.
- Self-starter with grit and a show-me mentality.
- You consider yourself exceptional, love new technology, adapt fast when the stack changes under you, and use AI tools daily to multiply velocity — including AI-assisted test generation.
- A team player who likes winning, and a partner to dev, not a gate: when something breaks, you help the dev team isolate it fast.
- 8+ years QA/SDET; you have built a test-automation foundation from scratch for a fast-shipping product — you'll build ours before scaled module QA exists.
- Master issue-isolator and root-cause debugger — you narrow a failure to the service, the commit, the event; dev teams love your bug reports because they're half the debugging done.
- Fast regression discipline — parallelized suites, smart test selection, results in minutes; quality at weekly-deploy speed without becoming the bottleneck.
- Comfortable in high-load testing environments — load, stress, and soak testing of high-throughput, low-latency systems; you know how to find the knee of the curve.
- Experience testing event-driven systems, WebSocket flows, and browser extensions — ordering, race conditions, real-time state.
- CI-native mindset — tests wired into trunk-based CI/CD; flake management as a first-class discipline (a flaky suite is a broken suite).
- Contract/API testing between services; synthetic data and traffic generation (simulated calls, event streams, audio) for repeatable real-time testing.
Nice To Haves
- Testing AI outputs — eval-style assertions for non-deterministic LLM/ML features — a strong plus.
Responsibilities
- Quality strategy across the 1-week cadence as surface area grows
- The cross-service contract suite gating production
- Future (phase 2) QA hires
- Sets the automation patterns by shipping them; raises the QA engineers around you.
- Automation coverage for your squads' services
- Fast-turnaround regression suites gating weekly deploys
- Rapid detection and reporting
- Quality signal in minutes, not days
- Load/stress coverage for your services' latency budgets
- Your committed timelines.
Benefits
- Great Place To Work 2024-2025 certification
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
