QA & I Specialist
About The Position
Lutheran Community Services NW (LCSNW) is a nonprofit serving communities throughout Washington, Oregon, and Idaho. The QA & I Specialist supports quality assurance and improvement activities across programs, helping ensure that client records, service documentation, workflows, and reporting meet program requirements, agency standards, and applicable regulations. The role works with staff and program leadership to identify and resolve documentation and process concerns, maintain accurate records, and improve administrative workflows. The position also supports referral, enrollment, and eligibility processes; prepares reports using electronic health records and other systems; provides staff training and technical support; and coordinates quality-related processes such as hospital notifications, chart reviews, and audit preparation. The position could transition to QA&I Supervisor if it takes on ongoing direct supervision of assigned employees; at that time, LCSNW would review the expanded responsibilities and update the job description, title, and compensation as appropriate. LCSNW team members contribute to the mission of partnering with individuals, families, and communities for health, justice, and hope.
Requirements
- Associate's degree in healthcare administration, business administration, human services, or a related field; equivalent education and experience may be considered.
- At least one year of experience in quality assurance, healthcare administration, program coordination, health information management, or a related field.
- Knowledge of documentation standards, quality assurance practices, and regulatory requirements applicable to healthcare, behavioral health, or social services programs.
- Experience using electronic health records or comparable information systems to maintain records, review documentation, and prepare reports.
- Ability to review information for accuracy and completeness, identify concerns, track corrections, and support process improvements.
- Ability to interpret and apply established policies, procedures, and program requirements while recognizing when issues require escalation.
- Ability to provide clear guidance and training to staff with varying levels of technical knowledge and experience.
- Intermediate proficiency with workplace technology and digital tools, including independently using common applications to create documents, manage data, coordinate work, and complete moderately complex tasks.
- Ability to work effectively with people across different programs, roles, backgrounds, and perspectives in a complex organizational environment.
- Ability to maintain confidentiality and handle sensitive client and organizational information in accordance with applicable privacy and security requirements.
- Meet LCSNW criminal background clearance requirements, including applicable state and federal background checks and verification of eligibility to work with vulnerable populations.
Responsibilities
- Review client records, service documentation, and program workflows for accuracy, completeness, timeliness, and compliance with program requirements, agency standards, and applicable regulations.
- Conduct routine quality assurance reviews, identify documentation or process concerns, track needed corrections, and follow up with staff and program leadership to support timely resolution.
- Prepare, review, and maintain reports using electronic health records and other systems to support program monitoring, billing accuracy, state reporting, audits, and quality improvement activities.
- Support accurate referral, enrollment, and eligibility processes, including reviewing insurance information, maintaining client records, and ensuring required information is entered correctly into applicable systems.
- Provide staff training, guidance, and technical support on electronic health records, documentation standards, reporting requirements, and established program processes, including coordinating staff system access.
- Monitor quality trends, identify opportunities to improve documentation and administrative workflows, and partner with program leadership to develop and implement process improvements.
- Coordinate quality-related administrative processes, including hospital notifications, chart review activities, and preparation for internal and external audits.
Benefits
- 37.5-hour work week
- Medical, dental, vision, and prescription benefits
- Employer-paid short- and long-term disability insurance
- Life insurance coverage at no cost
- Up to two weeks of vacation in the first year, based on hours worked
- Up to two weeks of sick leave, based on hours worked
- 12 paid agency-recognized holidays
- Two floating holidays
- 403(b) retirement plan with employer matching, subject to eligibility
- Employee Assistance Program for employees and their families
- Potential eligibility for student loan forgiveness through the organization's 501(c)(3) nonprofit status
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
