QA Facility Supervisor

External•Laurel, MD

7d•Onsite

About The Position

The Quality Supervisor ensures compliance with food safety regulations, monitors production processes, and implements quality control measures to maintain the highest standards in ice cream production. They work closely with production, R&D, and regulatory teams to ensure consistency and excellence in the final product. This role is crucial for driving high-impact transformation with household brands and contributing to accelerated growth as part of Froneri, a global pure-play ice cream leader. The position is based in Walnut Creek and involves transforming operations and supply chain, becoming agile, accelerating growth, and elevating quality.

Requirements

Bachelor's degree in Food Science, Microbiology, or a related field.
2+ years of experience in quality assurance, preferably in the dairy or frozen food industry.
Knowledge of HACCP, GMP, and food safety regulations.
Strong attention to detail and problem-solving skills.
Ability to lead a team and work collaboratively across departments.
Proficiency in quality control software and reporting tools.
Must consistently showcase the desired behaviors that represent our Core Values.
Applicants must be legally authorized to work in the United States now and in the future.
The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan and H-1B lottery registration) for this position.

Responsibilities

Lead by example to carry out all duties and specific responsibilities operational Quality and Food Safety Policies and Procedures.
Promote the culture change towards behavioral quality improvements.
Provide expertise to operations for promoting and executing quality to provide customers with exceptional ice cream experience.
Direct and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the lines.
Partner with operations management on key quality checks to be completed by line operators. Checks need to be evaluated periodically to ensure they are in line with hold and complaint data.
Manage quality hold program and partner with operations to complete lesson learnt (root cause) and implement corrective action identified.
Provide trend data to demonstrate effectiveness of corrective action implementation.
Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints by using complaint trend data to prioritize actions.
Oversee and provide leadership on the net content to establish facility specific rules to ensure compliance to both volume and weight targets.
Provide support to TAG on new product launches or formulation when requested.
Identify, communicate to plant operations and apply “Best Practices” within the facility or from the broader network.
Drive improvements and monitor Quality Metrics/KPI's at the facility.
Challenge all departments on quality and food safety related.
Provide support to GMP and HACCP, FSMA FSP compliance through out the facility, by coaching operators when on the floor and promoting minimal water use during production.
Ensure compliance to internal and external audits i.e. FSSC 22000/Market audits.
Provide support to local, State and Federal agencies when requested by local quality management.
Drive Monthly reviews of KPI’s and contribute towards meeting the yearly business goals for the facility.
Monitor and assess performance of the quality systems, report their effectiveness to management and implement actions for improvement.
Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values.
Deploy QA standards.
Achieve QA targets defined at market level (CPMU, RFT, CRQS…)
Hold program Net Content execution.