QA Engineer, IoT (Contract)

SmartThings•Minneapolis, MN

2d•Onsite

About The Position

As a QA Contractor for the SmartThings Hub and Edge team, you will be the final line of defense in ensuring our hardware and edge computing platforms provide a seamless, reliable experience. You will validate the "brain" of the smart home, ensuring the Hub’s core software correctly manages local processing, cloud communication, and diverse device ecosystems. This position is 100% on-site at our Minneapolis office to allow for hands-on interaction with physical hardware, networking infrastructure, and the wide array of devices that make up the SmartThings ecosystem. This on-site requirement is also vital for deep, real-time collaboration with the development and product teams, enabling you to embed quality into the product lifecycle from design through delivery.

Requirements

2+ years of experience in Software Quality Assurance with a focus on hardware-software integration or consumer electronics.
Familiarity with home networking concepts (Wi-Fi vs. Ethernet, router setup) and a basic understanding of how devices communicate on a local network.
Ability to debug issues that may involve hardware, local network connectivity, or remote cloud services.
Excellent written communication skills for writing detailed bug reports and documenting edge-case scenarios.
Ability to work daily from our Minneapolis office to manage physical test benches and collaborate with local engineering teams.

Nice To Haves

Basic experience with or interest in test automation (e.g., Python, JavaScript, or Shell scripting).
Experience testing smart home devices or gadgets that interact with mobile apps and cloud services.
Experience with test management platforms (TestMo, TestRail, Zephyr).
Familiarity with Jira, Confluence, and GitHub.
Comfortable using command-line tools (Linux/macOS) for log analysis, network diagnosis (e.g. using ping, traceroute, or Wireshark), and retrieving system/serial logs.
A genuine interest in smart home technology, curious by nature and a commitment to thoroughness and product quality.

Responsibilities

Perform manual smoke, regression, and functional testing to support Hub firmware releases.
Responsible for the physical setup, pairing, and configuration of a wide variety of IoT devices (sensors, lights, locks, etc.) to create diverse testing environments.
Validate discovery, pairing, and control for devices connecting over LAN (Wi-Fi/Ethernet) as well as wireless standards like Matter, Thread, Zigbee, and Z-Wave.
Conduct end-to-end (E2E) testing to ensure the Hub correctly synchronizes state with the SmartThings Cloud and reflects accurately across mobile and web clients.
Test Hub behavior across different home network setups (Ethernet vs. Wi-Fi), including "offline mode" performance and the local execution of smart home routines.
Partner with Hub and Edge engineers to validate new system-level features, from low-level driver updates to high-level cloud API integrations.
Use test management software to execute test runs, document results, and maintain an organized repository of test cases for both firmware and software services.
Identify and track software defects in Jira, providing clear steps to reproduce and attaching relevant logs (serial, system, or cloud logs) to help engineers diagnose root causes.
Maintain the physical testing environment, ensuring Hub hardware versions are updated and test rigs are organized for efficient execution.
Validate the firmware update lifecycle to ensure the Hub and its hosted software services update safely without data loss or service interruption.