QA Director

Global Payments Inc. • Charlotte, NC

1d

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a QA Director to join our ever evolving Quality Assurance Team and help shape the future of global commerce. In this role, you will drive the quality strategy behind critical payment solutions that businesses and consumers rely on every day, ensuring products are delivered with confidence, reliability and excellence. Working at the intersection of technology, innovation and client experience, you will lead initiatives that strengthen product quality, accelerate delivery outcomes and influence enterprise-wide testing standards. This is an opportunity to empower teams, champion continuous improvement and play a key role in advancing Global Payments’ mission to deliver trusted, innovative payment experiences that help businesses grow around the world.

Requirements

• Proven experience leading software quality assurance functions, including manual and automated testing strategies, within complex technology environments.
• Demonstrated success developing and executing quality frameworks that improve product stability, delivery confidence and customer outcomes.
• Strong leadership experience managing managers and technical teams, with a track record of building engagement, accountability and performance.
• Expertise in quality assurance tools, methodologies and testing automation technologies, including WebdriverIO and TypeScript.
• Ability to translate business objectives into scalable quality strategies, influence stakeholders and drive cross-functional alignment to achieve results.

Nice To Haves

• Experience within the payments, fintech or broader technology industry.
• A Master's degree in a related field.
• A track record of partnering directly with clients and senior business stakeholders to deliver complex product launches, implementations or transformation initiatives.

Responsibilities

• Lead enterprise quality strategies that improve product reliability, reduce production risk and ensure software solutions consistently meet business, client and user expectations.
• Drive continuous improvement across testing practices and automation capabilities, increasing delivery efficiency, strengthening defect prevention and elevating quality outcomes across multiple applications and teams.
• Shape quality decisions through meaningful metrics and insights, enabling leaders to make informed choices that improve system performance, customer satisfaction and business results.
• Influence successful product launches and strategic initiatives by aligning testing resources, quality standards and delivery commitments to achieve predictable, high-quality outcomes.
• Build and develop high-performing teams, fostering accountability, growth and innovation while creating an environment where quality excellence drives measurable business impact.

Benefits

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance programme to support your wellbeing
• Recognition through a global platform that celebrates your achievements

What This Job Offers

• Job Type: Full-time
• Career Level: Director