QA and Auditing Lead

Mitra9 Brands

About The Position

This role is responsible for owning and maintaining the company's quality management system, ensuring it is current, effective, and aligned with regulatory requirements. The position involves planning and executing internal audits, leading quality investigations, and training internal teams and suppliers on quality systems and processes. The lead will also conduct supplier and manufacturing facility management, oversee raw material receiving and release, review documentation for batch release, and track customer complaints. Additionally, the role supports product registration, ensures data integrity, develops quality dashboards, and reviews product labels and claims.

Requirements

At least 7 years of experience in quality
At least 3 years of experience auditing companies and managing quality management systems
At least 2 years of hands-on experience with batch record review and batch release
Experience in the CPG industry; nutraceutical experience strongly preferred
Comfortable working in a fast-changing environment with evolving priorities
Enjoys challenging work that requires research to support business decisions
Strong interest in regulatory compliance, including continuously reviewing interstate laws and adapting quickly to labeling or regulatory changes
Detail-oriented professional who enjoys reading, research, and doing things correctly
Clear and effective communicator who works well with cross-functional stakeholders
Team player who takes ownership of tasks and follows them through to completion
Strong sense of urgency and accountability
Ability to travel frequently as business needs require

Nice To Haves

Highly detail-oriented with a strong quality mindset
Comfortable owning projects independently while collaborating with leadership
Adaptable, organized, and results-driven
Enjoys building and improving systems rather than maintaining the status quo

Responsibilities

Own and maintain the company quality management system, ensuring it remains current, effective, and aligned with regulatory requirements
Plan and execute internal audits and lead quality investigations from initiation through closure, acting as project owner and/or project manager
Train internal teams and suppliers on quality systems, SOPs, and company processes
Conduct supplier and manufacturing facility management activities, including onboarding audits and ongoing quality oversight
Travel frequently to manufacturing facilities as business needs require, including audits and technical transfers between sites
Oversee raw material receiving, qualification, and release activities
Review and approve Certificates of Analysis, batch records, and all documentation required prior to batch release
Track, investigate, and trend customer complaints related to product quality and quality metrics
Lead product registration activities where required and support regulatory-driven label updates
Ensure accurate documentation, recordkeeping, and data integrity across all quality activities
Communicate effectively with cross-functional stakeholders and follow quality actions through to completion
Develop and maintain Quality dashboards and reporting tools to track key Quality indicators and ensure continuous improvement of the Quality Management System
Reviewing and approving product labels
Registration of Mitra9 products and product certifications (where applicable)
Conducting GMP trainings and product claims reviews
Drive the development and maintenance of Quality performance metrics, including defining monthly KPIs for the Quality unit (such as deviations, CAPA, supplier performance, complaints, batch release timelines, and audit outcomes)
Lead the monthly Quality metrics review process and present results to leadership, providing clear visibility into Quality performance, trends, risks, and improvement opportunities