Purser

Lindblad Expeditions

8d • $285 - $314 • Onsite

About The Position

The Purser is responsible for managing the shipboard accounting, administrative and clerical duties as well as being the key liaison between guests, officers and crew. The Purser works 12 hours per day of varied hours; approximately 2 months on, 1 month off, rotational schedule.

Requirements

• 2+ years experience in bookkeeping and accounting preferred.
• Shipboard employment experience, preferably in the capacity of Purser.
• Excellent customer service skills; professional demeanor, ability to use necessary levels of tact and courtesy.
• Strong time management skills; able to handle multiple tasks, set priorities, and meet deadlines.
• Comfortable with public speaking.
• Proficient user or computer systems, with the ability to utilize MS software applications in a Windows environment
• Excellent verbal and written English language skills.
• Ability to troubleshoot, act quickly with confidence, and make sound decisions while exercising good judgement
• Detail oriented and thorough; able to follow through on assigned tasks.
• Ability to work independently using initiative and creativity to complete assigned tasks.
• Can work well under pressure.
• Ability to get along well with co-workers and support a team environment.
• Current First Aid/CPR certification required.
• Valid US Passport required.
• STCW Basic Safety Training required.
• Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
• While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.

Nice To Haves

• Spanish language skills strongly preferred.
• STCW Crowd Management preferred.

Responsibilities

• Assists in greeting guests at the beginning of a voyage, verifies passport information and collects ship’s tickets from guests upon embarkation.
• Responds to guest requests, arrangements and problems on a daily basis. Must be able to satisfy in a positive and efficient manner, all requests from guests for assistance. (May include escorting a guest to a doctor or hospital, leading guests on nature hikes, working with the Expedition Leader to secure alternative arrangements in the event of a schedule change, or directing problems and requests to others as appropriate.)
• Dines with guests on a regular basis as the schedule will permit.
• Hand-writes notes to returning guests.
• Responsible for manning the Global Market, be able to communicate general artisan biography knowledge, maintain displays and inventories.
• Assists the officer on watch in monitoring the operation of the AEI music system.
• Answers questions and responds to guests’ concerns throughout the day.
• Coordinates crew entertainment activities.
• Administers ship's vessel fund, including accounting for all monies spent and received.
• Prepares and submits accounting reports after every trip. Assures accuracy of reports.
• Projects ships’ cash and checking needs at least two weeks in advance and requests funds.
• Tracks charges for all guests, staff and crew including bar, gift shop, postage or optional shore excursions during a voyage.
• Maintains updated inventory in shipboard accounting program including Global Market, Bar and any other resale items.
• Continually updates crew payroll records and makes tip adjustments.
• Updates ship pack each trip. Creates necessary worksheets for each trip.
• Initiates paperwork for each trip; coordinates appropriate communication with Hotel Manager, galley crew, Expedition Leader, Captain, ship’s doctor and/or Chief Mate. Works closely with the Seattle-based Land Manager, the New York-based Expedition Specialists, as well as the Seattle HR and Field Staff departments to make sure information is current and attends to guests’ needs.
• Collects credit card information from guests.
• Coordinates all crew travel requests, vacation addresses and uniform needs for the rotation and communicates them to the Human Resources Department in Seattle.
• Updates all ships’ manifests to reflect status of crew, staff and guests on board. Sends these lists to the Safety Department in Seattle.
• Helps crew and staff with computers and office equipment.
• Orders supplies for office equipment and office consumables.
• Prepares all paperwork necessary for customs and immigration clearance for the vessel in various ports, and for directly dealing, in conjunction with the Captain and the ship's agent, with necessary officials in securing clearance for the vessel in various ports.
• Participates in on board safety training, meetings and drills, as directed by the Captain, including fire, abandon ship, man overboard, flooding and medical emergencies.
• Participates in shore side training as required by the company.
• Maintains familiarity with the ISM requirements.
• Familiar with all duties under the company Safety Management System including Emergency Response activities.

Benefits

• The pay for positions using local, national, and industry-specific survey data.
• Competitive offers allowing the new employee room for future growth.
• Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills.
• An employee/candidate with a stronger skill set will receive higher pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed