Purchasing Agent I (IT Hardware & Software)

Faith Technologies • Menasha, WI

23h • Onsite

About The Position

This role focuses on the procurement of IT hardware and software. The Purchasing Agent I will prepare and execute purchase orders, work with stakeholders to define technical specifications, and assist with tracking software renewals and maintenance agreements. The position requires strong customer service skills, the ability to perform cost comparisons, and proactive monitoring of supplier shipments. A key part of the role involves utilizing ServiceNow for request intake, tracking, documentation, and updating receipt status. The agent will also be involved in negotiating quotes, providing data support for negotiations, and representing the procurement function to IT Operations and external vendors. Effective communication, conflict management, issue resolution, and problem-solving are essential. The role requires adherence to established departmental processes and guidelines, collaboration with BT and Finance departments, and understanding of FTI policies. Meeting deadlines, ensuring accuracy, and taking ownership of assigned IT categories are crucial for success. The company emphasizes a Culture of Care, offering opportunities for career development, continued education, and a competitive, merit-based compensation and benefits package.

Requirements

• IT Asset Procurement: Prepares and executes purchase orders for IT hardware (laptops, monitors, mobile devices, networking gear) and software subscriptions.
• Technical Specifications: Works with BT stakeholders to establish clear bills of materials with appropriate technical specifications for requested items.
• License & Subscription Support: Assists in tracking software renewal dates, seat counts, and maintenance agreements to ensure continuous service.
• Customer Service: Consistently demonstrates exceptional customer service skills to FTI team members and external technology partners.
• Calculations & Costing: Performs calculations to compare the costs of alternative hardware options or different licensing models (e.g., perpetual vs. subscription).
• Expediting: Proactively monitors and expedites supplier shipments, deliveries, and pickups to meet internal project deadlines.
• Training Application: Actively applies procurement training and IT industry knowledge to daily work tasks.
• ServiceNow / ITAM Process Execution: Request intake & tracking: Uses ServiceNow to receive purchase requests, validate required details (cost center, ship-to, standards), and maintain end-to-end status visibility.
• Order documentation: Attaches quotes, POs, order confirmations, and tracking details in ServiceNow to ensure transparency and auditability.
• Receiving confirmation & exceptions: Updates receipt status and documents discrepancies (missing/damaged/backordered items) to support resolution and accurate inventory.
• Asset record handoff support: Ensures purchase/receiving details are captured so asset records can be created/updated accurately (tag/assignment/location) in partnership with ITAM.
• Metrics & reporting: Supports operational dashboards by maintaining clean, timely data for cycle time, aging orders, and exception volumes.
• Negotiating Quote Acquisition: Negotiates and obtains quotes for IT materials, software packages, and hardware leases.
• Data Support: Prepares preliminary data analysis (price comparisons, lead-time tracking) to support negotiation preparation led by senior staff.
• Vendor Representation: Represents the procurement function to IT Operations and external Value-Added Resellers (VARs).
• Trust Building: Earns the trust of internal team members and external partners through transparent, consistent communication.
• Conflict Management Communication: Proactively communicates delays, backorders, or pricing changes to the appropriate BT stakeholders and team members.
• Issue Resolution: Assists in resolving material or supplier issues that pose potential risks to BT timelines.
• Escalation: Identifies complex issues and escalates them appropriately to management.
• Situational Awareness: Demonstrates the ability to read nonverbal communication and adjust communication styles to preserve professional relationships.
• Problem Solving Resourcefulness: Knows where to find information regarding IT stock levels and when to ask for technical clarification.
• Analytical Thinking: Uses data and analytics instead of personal bias to recommend hardware or software sources.
• Continuous Improvement: Applies basic continuous improvement concepts to overcome obstacles in process ordering.
• Rationalization: Clearly explains the thought process behind purchasing decisions to stakeholders.
• Process Management Task Proficiency: Performs procurement tasks within established departmental processes and guidelines.
• Metric Adherence: Utilizes team metrics to ensure adherence to established speed and accuracy standards.
• Process Feedback: Assists in identifying opportunities to improve existing IT procurement workflows.
• Organizational Agility Collaboration: Demonstrates approachability and the ability to collaborate effectively with BT and Finance departments.
• Policy Understanding: Understands the reasoning behind key FTI policies and practices regarding hardware standards and software security.
• Drive for Results Timeliness: Meets daily deadlines and goals on time to ensure hardware is available for new-hire onboarding and project launches.
• Efficiency: Completes work accurately to prevent downstream delays in shipping or receiving.
• Assignment Ownership: Willingly accepts new assignments and takes responsibility for the results of assigned IT categories.
• Team Integration: Operates as a key member of the BT team, sharing in the success of technical initiatives.
• Cultural Alignment: Adheres to FTI core values and professional standards in all vendor and internal interactions.
• Strategy Support: Understands department strategies and positively supports them through diligent individual effort.
• Creative Thinking: Participates in brainstorming sessions to find more efficient ways to source emerging technology.

Responsibilities

• Prepares and executes purchase orders for IT hardware (laptops, monitors, mobile devices, networking gear) and software subscriptions.
• Works with BT stakeholders to establish clear bills of materials with appropriate technical specifications for requested items.
• Assists in tracking software renewal dates, software license counts, and maintenance agreements to ensure continuous service.
• Consistently demonstrates exceptional customer service skills to FTI team members and external technology partners.
• Performs calculations to compare the costs of alternative hardware options or different licensing models (e.g., perpetual vs. subscription).
• Proactively monitors and expedites supplier shipments, deliveries, and pickups to meet internal project deadlines.
• Actively applies procurement training and IT industry knowledge to daily work tasks.
• Uses ServiceNow to receive purchase requests, validate required details (cost center, ship-to, standards), and maintain end-to-end status visibility.
• Attaches quotes, POs, order confirmations, and tracking details in ServiceNow to ensure transparency and auditability.
• Updates receipt status and documents discrepancies (missing/damaged/backordered items) to support resolution and accurate inventory.
• Ensures purchase/receiving details are captured so asset records can be created/updated accurately (tag/assignment/location) in partnership with ITAM.
• Supports operational dashboards by maintaining clean, timely data for cycle time, aging orders, and exception volumes.
• Negotiates and obtains quotes for IT materials, software packages, and hardware leases.
• Prepares preliminary data analysis (price comparisons, lead-time tracking) to support negotiation preparation led by senior staff.
• Represents the procurement function to IT Operations and external Value-Added Resellers (VARs).
• Earns the trust of internal team members and external partners through transparent, consistent communication.
• Proactively communicates delays, backorders, or pricing changes to the appropriate BT stakeholders and team members.
• Assists in resolving material or supplier issues that pose potential risks to BT timelines.
• Identifies complex issues and escalates them appropriately to management.
• Demonstrates the ability to read nonverbal communication and adjust communication styles to preserve professional relationships.
• Knows where to find information regarding IT stock levels and when to ask for technical clarification.
• Uses data and analytics instead of personal bias to recommend hardware or software sources.
• Applies basic continuous improvement concepts to overcome obstacles in process ordering.
• Clearly explains the thought process behind purchasing decisions to stakeholders.
• Performs procurement tasks within established departmental processes and guidelines.
• Utilizes team metrics to ensure adherence to established speed and accuracy standards.
• Assists in identifying opportunities to improve existing IT procurement workflows.
• Demonstrates approachability and the ability to collaborate effectively with BT and Finance departments.
• Understands the reasoning behind key FTI policies and practices regarding hardware standards and software security.
• Meets daily deadlines and goals on time to ensure hardware is available for new-hire onboarding and project launches.
• Completes work accurately to prevent downstream delays in shipping or receiving.
• Willingly accepts new assignments and takes responsibility for the results of assigned IT categories.
• Operates as a key member of the BT team, sharing in the success of technical initiatives.
• Adheres to FTI core values and professional standards in all vendor and internal interactions.
• Understands department strategies and positively supports them through diligent individual effort.
• Participates in brainstorming sessions to find more efficient ways to source emerging technology.

Benefits

• Competitive, merit-based compensation
• Career path development
• Flexible and robust benefits package
• Industry-leading benefits as an investment in the lives of team members and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed