Publisher Account Manager, SMB (U.S. & Canada)

Taboola•New York City, NY

12h•Hybrid

About The Position

As a Publisher Account Manager, U.S. & Canada working on the SMB Publisher team in the NYC office you will play a vital role in focusing on optimizing existing relationships by upselling new initiatives to publishers and improving the metrics on their site. Taboola products are leveraged by our publisher and media companies to drive advertising and audience acquisition while also streamlining the Editorial team’s operations. To be effective with Taboola's customers, digital advertising or publisher/client-facing experience is highly valued. Yet, if you possess a strong Account Management background with a history of exceeding goals and retaining clients, we encourage your application. You need to be naturally inquisitive and excited about the business value our customers are achieving with our products and services. We take pride in our professionalism, integrity, and ability to deliver real value to our clients. This is an exciting opportunity to play an important role in a very successful and rapidly growing company.

Requirements

BA/BS required
1+ years of professional experience (client-facing in the digital media /online publisher space preferred but not required)
Proven record with upselling and meeting or exceeding quota
Outstanding relationship management and customer service skills, with a customer centric mentality
Very strong analytical skills to collect business intelligence by monitoring/identifying trends with data, including revenue projections and forecasting
Highly motivated, proactive, dedicated and creative in order to pull all necessary resources for the client
High attention to detail and well organized, thrives in a multitasking environment and adjusts and prioritizes accordingly
Strong phone, email etiquette, and presentation skills
Impeccable written and verbal communication skills
Natural collaborator, able to work with anyone to reach a common goal
Basic familiarity with front-end web development technologies (HTML, CSS, JavaScript)

Nice To Haves

Fluency in French

Responsibilities

Managing and growing relationships with publisher clients
Understanding client KPIs and identify upsell opportunities
Monitoring and analyzing metrics and proactively take steps to improve performance
Strategic planning and forecasting in alignment with revenue objectives
Working closely with the Sales & Product teams in order to become a valuable resource both internally and externally
Actively participating with peers in a team-oriented culture and assist other internal groups
Being the expert on revenue optimization for your book of business and become a trusted advisor for clients based on knowledge of the the industry
Helping identify trends through data analysis and market conditions to pinpoint highest value optimizations