Publications Specialist

BETTER BUSINESS BUREAU•St. Louis, MO

7h•Hybrid

About The Position

Better Business Bureau (BBB) is a purpose-driven, nonprofit organization dedicated to advancing an ethical marketplace where buyers and sellers trust each other. We are more than one hundred-years old with a start-up attitude. As a publications manager at BBB, your primary objective is to promote and communicate BBB's mission to businesses and consumers.

Requirements

Bachelor’s degree required
Working knowledge of Associated Press (AP) Style and grammar
Creative thinking and copywriting skills
Ability to meet deadlines, manage projects, juggle multiple priorities, and achieve performance metrics
Technology skills in: Content management systems (Core CMS)- experience helpful, Customer relationship management software (Constant Contact), Photoshop, InDesign
Search engine optimization knowledge and experience
Experience in effectively communicating with consumers, businesses, and staff at all organizational levels
A professional, confident, and approachable demeanor
Flexibility and resilience
Ability to build and maintain trust in relationships
General knowledge about business and Better Business Bureau
Excellent telephone manners and skills

Nice To Haves

Experience with CoreCMS
Experience with Adobe Experience Manager (AEM)
Experience with BenchmarkONE
Experience with Photoshop
Experience with InDesign

Responsibilities

Produce communications vehicles to engage BBB Accredited Businesses and consumers with BBB
Produce weekly editions of BBB’s Consumer and Accredited Businesses Newsletters
Produce 4 quarterly issues of Torchlight print magazine
Write necessary content for BBB publications
Ghostwriter columns for BBB in regional publications
Write, edit and distribute press releases
Assist with script writing for BBB events
Create email and other communication templates
Assist BBB Regional Directors in Columbia, Cape Girardeau, Springfield, and Quincy with their communications efforts as necessary
Provide general editing for BBB departments as requested
Coordinate work from design and publication vendors
Collaborate with MarCom team to achieve goals and drive consumer/Accredited Business use of services
Compile information on BBB TORCH nominees and writes profiles about the winners
Work with a graphic artist to produce promotion pieces for BBB events and programs
Use InDesign to edit or modify layouts
Take photos for BBB publications when needed
Help maintain BBB’s website via BBB’s Content Management System (Core CMS)
Work with BBB’s email distribution system to ensure that BBB’s messages reach BBB Accredited Businesses (Benchmark One)
Maintain up-to-date mailing lists
Assist with annual Torch Awards
Assist President & CEO, Vice President of Communications and Marketing, and Vice President of Operations and Administration as needed