Publications Representative

Chicago Transit Authority•Chicago, IL

About The Position

Writes and coordinates the production of public information materials to communicate Authority services effectively to customers and employees. The role monitors CTA website content, manages time-sensitive service alerts and related materials across print and online channels, coordinates consistent messaging with internal departments, and updates system maps and other cartographic publications. It also handles external requests to use CTA maps, logos, and other printed information, conducts research and writing for special projects, and maintains records of customer alerts.

Requirements

Bachelor’s degree in Communications, Public Relations, or a combination of education, training, and experience related to the position.
Two years of writing experience.
Strong communication skills.
Ability to write and express oneself clearly, logically, and comprehensively.
Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area when hired or within six months of starting employment.

Responsibilities

Prepare, write, edit, proofread, and coordinate production of materials about CTA service.
Monitor the CTA website daily to ensure posted information is current, and assist with developing and monitoring special sections about major construction and other projects.
Manage distribution and posting of time-sensitive customer alerts and flyers about service improvements or changes on buses, rail cars, rail stations, and online.
Create alert content, sketch reroute maps for designers, collaborate with the Graphics department to ensure accuracy, and generate maps for alerts.
Coordinate with Planning, Media Relations, External Electronic Communications, Bus and Rail Operators, and other internal departments to establish consistent public messaging.
Coordinate and manage typically semi-annual updates to the CTA bus and rail system map and other periodic cartographic publications.
Process external requests to use the CTA bus and rail system map, CTA logo, and other printed information in maps, guidebooks, wallet cards, and related printed materials.
Write and conduct research for special projects, and gather information to support interdepartmental planning for upcoming service changes and related publications.
File, index, and track customer alerts produced in the department.
Perform related duties as assigned.