Public Works Administrative Assistant

Town of Frisco•Frisco, CO

4d•Onsite

About The Position

This hourly position provides professional administrative, financial, and customer service support to the Public Works Department. Serves as the primary point of contact for residents, contractors, vendors, and Town staff while coordinating office operations, processing financial transactions, maintaining department records, supporting capital projects, and assisting with departmental programs. Exercises sound judgment, maintains confidentiality, and provides responsive, high-quality customer service in a fast-paced environment.

Requirements

High School Diploma or equivalent.
Proven efficiency in Microsoft Office Suite, specifically Outlook, Excel, Word.
CPR/AED & First Aid Certification (or ability to obtain within the first 6 months. Training provided by the Town.)
Valid driver’s license with a valid driving record
One (1) year prior experience in general office work including computers, correspondence, and general clerical work.
Demonstrated ability to communicate effectively in English, both verbally and in writing.
Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.
Ability to pass a background investigation.
Ability to communicate professionally and effectively, provide exceptional customer service, and successfully manage multiple priorities in a fast-paced environment with frequent interruptions.
Ability to maintain regular and punctual attendance, effectively organize and prioritize work, and consistently meet established deadlines.

Nice To Haves

Associate's degree in Business Administration, Public Administration, Office Administration, or a related field; or an equivalent combination of education and experience.
Experience with database software such as permit management software, electronic document management systems, GIS familiarity.

Responsibilities

Supports the Town's water billing program by processing invoices, responding to customer inquiries, preparing weekly billing requests, and coordinating with Finance to ensure timely and accurate billing.
Coordinates the administrative processing of Right-of-Way permits, including contractor account setup, permit preparation, record maintenance, and customer communication.
Provides administrative support for capital improvement projects by preparing contracts, processing invoices, maintaining project documentation, and coordinating schedules and communications.
Coordinates daily office operations, including mail distribution, office supplies, forms management, scheduling, and other administrative workflows.
Serves as a primary point of contact for residents, contractors, vendors, and Town staff by providing professional, courteous, and responsive customer service in person, by telephone, email, and other communication methods.
Prepares and formats reports, correspondence, memoranda, presentations, and other departmental documents, ensuring accuracy, professionalism, and timely completion.
Utilizes multiple software applications to maintain records, process financial transactions, prepare correspondence, generate reports, and communicate with internal and external stakeholders.
Maintains departmental databases, application logs, forms, records, and electronic filing systems in accordance with Town policies and records retention requirements.
Processes purchase orders, invoices, procurement documentation, and vendor payments while ensuring compliance with Town purchasing procedures.
Supports public records requests by locating, organizing, and providing departmental records in accordance with applicable laws and Town policies.
Performs data entry, document scanning, digital archiving, and records management to maintain accurate and accessible departmental information.
Identifies opportunities to improve administrative processes, workflows, forms, and recordkeeping systems to enhance operational efficiency and customer service.
Provides administrative support for special projects, including conducting research, compiling information, preparing recommendations, and assisting with implementation of approved initiatives.
Provides administrative assistance to other Public Works divisions during peak workloads or as assigned.
Provides office coverage during the absence of the Office Manager by answering telephones, greeting visitors, directing inquiries, and ensuring continuity of office operations.
Assists with the preparation of presentation materials, meeting packets, and other special communications.
This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
Attends Town and departmental training and meetings as appropriate or assigned.
Ability to function and make good decisions in the absence of a supervisor.
Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
Performs other job duties/responsibilities as assigned by management.
Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Benefits

FREE car wash
free recycling, trash, and compost pick up
free paddle sports
a free 2-hour pontoon/fishing boat rental reservation (one per employee)
free boat rentals if not rented for the final rental of the day
free tubing at the Frisco Adventure Park
free Nordic Center passes for employee and family
free Terrain Park pass
friends and family passes for tubing
Copper Mountain discounted season passes
Copper Mountain free daily lift ticket voucher program for employee and half off for dependents