Public Utilities Billing Supervisor

Sarasota County Government

4d•Onsite

About The Position

Do you have experience in managing a team in customer billing? As a Public Utilities Billing Supervisor, you will be responsible for overseeing the billing team while conducting audits on the monthly billing of all customers. Apply today to join this growing department.

Requirements

Bachelor’s degree from an accredited college or university in Building, Construction, or related field. - OR - Two (2) years of associate's degree AND two (2) years of experience in a utility or similar billing environment. - OR - a High School diploma AND four (4) years of related experience in the related field.
One year of supervisory experience preferably in a billing/account payable environment.
A valid Florida driver's license at the time of hire.

Nice To Haves

Utility customer service and utility billing experience.
Working knowledge of Windows Outlook, Word, and Excel.
Experience working with the Central Square billing software.

Responsibilities

Lead, coach, evaluate, develop, and supervise a staff of financial specialists.
Develop performance measures and track and report workload and procedures.
Establish SOP’s and training documents/manuals for the Billing department.
Create, generate, and review daily system reports utilizing current report writing software.
Review and Approve billing adjustments to accounts at customer's request per resolutions & department guidelines.
Provide back-up support to the Administrative & Customer Service area with billing and customer phone contact.
Handle all escalated customer billing issues in person, by phone, and in writing.
Work with the technology team to ensure the CIS system is meeting all billing performance requirements.
Review and maintain the accuracy of monthly and yearly reconciliation of; septage hauler billing, sewer-only billing from all sources, consumption, and revenue reporting.
Assure staff members are meeting daily, weekly, and monthly KPI performance expectations including but not limited to issuing/completing work orders to field crew based on customer or staff requests.
Assess all applicable fees to accounts based on fieldwork or other requests and make customer contact on detailed billing issues.
Review and submit monthly performance measure tracking and reporting, and perform any monthly account corrections via system-generated reports.
Maintain compliance with external department reporting to Clerk Finance per audit requirements and daily IFAS interface information.
Conduct and investigate in-depth research of billing anomalies.