Public Training Associate

The Trevor Project

14d • Remote

About The Position

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years. Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values: Heart - We care deeply and commit to do what matters; Integrity - We build trust through our words and actions; Community - Together, we are an unstoppable force for good; Belonging - We serve as allies to the mission, and to each other; Progress - We continually move onward and upward. This role will support the delivery of training programs that advance Trevor’s mission and public education efforts. This role assists in preparing for and facilitating virtual and in-person trainings, maintains and updates training materials, and supports operational tasks such as organizing inquiries and coordinating logistics. Working closely with teammates and cross-functional partners, the Associate applies a learner’s mindset, demonstrates attention to detail, and communicates proactively to support team goals. This is an ideal role for someone eager to contribute to impactful educational programming and develop a deeper understanding of national-scale public training and LGBTQ+ advocacy work.

Requirements

• 2+ year of experience solo facilitating engaging training sessions to varied, diverse, external group audiences, particularly on identity-based topics and issues
• Demonstrated knowledge and understanding of LGBTQ+ issues, including the unique challenges faced by LGBTQ+ young people
• Familiarity with crisis management protocols
• Demonstrated ability to train a variety of learners with different learning styles, applying skills in training specifically for Crisis Services
• Demonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work
• A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)
• Proficiency in: Public speaking and facilitation
• Proficiency in: Adult education
• Proficiency in spoken and written English

Responsibilities

• Facilitates live trauma-informed LGBTQ+ educational training programs to diverse audiences
• Supports updates to training materials by incorporating current best practices and new content
• Helps prepare training content, facilitator guides, scripts, and slide decks for public-facing presentations
• Tracks incoming public training requests and support scheduling, organization, and documentation
• Collects and inputs training data to support metric tracking and reporting
• Collaborates with teammates and cross-functional partners to support training operations and consistency
• Adapts to meet the needs of diverse training audiences while maintaining program fidelity
• Shares ideas for improving training materials and delivery formats in a professional, constructive, and collaborative manner
• Coordinates logistical needs for trainings, including travel planning and materials preparation
• Supports responses to partner inquiries via shared inboxes and other communication platforms
• Demonstrates fair, ethical, and equitable business practices
• Maintains professionalism, empathy, and accuracy of information across spaces
• Learns eagerly, receives and and applies constructive feedback with a growth mindset, shares knowledge appropriately, and improves continuously
• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
• Work, communicate, and collaborate effectively with others
• Demonstrates attention to detail and accuracy in all work
• Demonstrates a commitment to fostering and maintaining an environment of belonging
• Other relevant duties and responsibilities as assigned

Benefits

• Comprehensive health coverage, including plans that support various gender affirmation care needs
• Mental health resources, with access to virtual care and a variety of in and out of network options for support
• 403(b) retirement plan with a 3% employer match, vesting over three years
• Generous paid time off and company holidays to rest and recharge
• Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
• Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees