Full Time - Public Space Housekeeping Manager

Schulte Hospitality Group•Plymouth, MI

6d•Onsite

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Public Spaces Housekeeping Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package. Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

Requirements

Minimum of High School education, post-high school education preferred
Minimum of three (2) years in Housekeeping management position
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills

Responsibilities

Supervise the daily operations of the Public Spaces team, including scheduling, work assignments, training, coaching, and performance management.
Develop staffing schedules that ensure appropriate coverage of conference spaces, meeting rooms, ballrooms, public areas, restrooms, offices, and other guest facing areas based on business demands and event schedules.
Conduct routine inspections of all assigned public spaces to ensure cleanliness, presentation, safety, and adherence to Saint John's Resort standards.
Maintain the cleanliness and appearance of ballrooms, meeting rooms, pre-function spaces, corridors, lobbies, public restrooms, administrative offices, associate areas, fitness facilities, outdoor guest areas, and other common spaces.
Coordinate room resets and cleaning between meetings, conferences, weddings, and special events to ensure spaces are prepared on schedule, and presentation standards are maintained.
Ensure public restrooms are inspected, cleaned, stocked, and maintained throughout the day to provide an exceptional guest experience.
Monitor the condition of furnishings, fixtures, flooring, décor, lighting, and finishes throughout public spaces and coordinate repairs with Engineering as needed.
Partner closely with Banquets, Conference Services, Engineering, Food and Beverage, and Resort Operations to prioritize cleaning needs and support daily operations and events.
Respond promptly to guest and client requests, concerns, and service recovery opportunities with professionalism and urgency.
Provide ongoing coaching, training, recognition, and corrective action to associates while fostering a culture of accountability, teamwork, and attention to detail.
Monitor departmental productivity, quality standards, and labor efficiency while ensuring service expectations are consistently achieved.
Assist the Public Spaces team with cleaning duties as needed, including vacuuming, sweeping, mopping, dusting, polishing, glass cleaning, restroom sanitation, trash removal, and maintaining high touch surfaces.
Maintain all cleaning equipment, tools, chemicals, and supplies in accordance with company policies and safety standards.
Ensure compliance with OSHA regulations, chemical handling procedures, workplace safety practices, and departmental policies.
Utilize two-way radio communication to prioritize work assignments and respond efficiently to operational needs throughout the resort.
Participate in recruiting, interviewing, onboarding, scheduling, performance evaluations, and ongoing development of Public Spaces associates.
Assist with inventory management and ordering cleaning supplies, equipment, and operational materials.
Lead deep cleaning projects, seasonal cleaning initiatives, and preparation for large scale events, VIP functions, and resort wide activities.
Maintain flexibility to work evenings, weekends, holidays, and special events based on operational needs.
Perform other duties as assigned to support the success of Saint John's Resort.

Benefits

Work Today, Get Paid today, with Daily Pay!
Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!