Public Spaces Attendant

Algonquin Resort • Town of Saint Andrews, NB

121d • Onsite

About The Position

The Public Area Attendant is responsible for cleaning the hotel guest rooms and/or other assigned areas in a timely and organized manner to ensure guest satisfaction. This role involves maintaining high standards of cleanliness throughout the hotel's public spaces, including guest floors, washrooms, elevators, stairwells, fitness rooms, and exterior public areas. The attendant will also assist with deep cleaning tasks such as carpet shampooing, ensure security protocols are followed, and contribute to efficient operations by assisting room attendants and managing supplies. Excellent guest service and teamwork are essential, as is adherence to all hotel policies and procedures.

Requirements

• Considerable amount of walking
• Lifting
• Pulling
• Pushing
• Operate cleaning equipment
• Reaching heights of approximately 6 ft and depths of 2-½ -3 ft.
• Exposure to heat, steam, smoke, cold.
• Must have high level of mobility/flexibility in space provided.
• Ability to lift and carry a weight of approximately 20 pounds.
• Flexible and energetic with the ability to work under pressure during busy times.
• Literacy skills – reading, writing, and oral.
• Outstanding organizational, time management, and interpersonal skills.
• Work well independently and in a team environment with minimum supervision.
• Self-motivated, honest, creative, capable of working in a team environment.
• Flexible attitude to scheduled shifts – the incumbent may need to work nights, weekends and/or holidays.

Responsibilities

• Thorough and complete cleaning requirements on all guest floors, public washroom, elevators, stairwells, and interior/exterior public areas, fitness room/showers as set by efficiency standards of the hotel.
• Carpet Shampooing and deep cleaning.
• Ensure security standards are practiced, to protect guest’s and employee’s privacy and belongings.
• Follow hotel policies in relation to key control, and the security of hotel property, including linens, supply carts, vacuums and storage rooms.
• Meet and exceed guest and co-worker expectations by providing exemplary service and teamwork.
• Ensure all guests receive prompt attention, providing value-added service by doing whatever is reasonable and possible to exceed guest expectations.
• Assist with inventories and help prevent waste and misuse of guest and cleaning supplies and equipment.
• Assist room attendants in order to have a smooth operation. Remove all garbage, soiled linen and dirty food trays from corridors in a prompt manner.
• Adhere to all hotel policies and procedures, and follow procedures listed in shift checklists.
• Clean corridors and vents.
• Strip rooms.
• Wash floor and windows.
• Responds to Front desk calls, assisting in checking rooms, luggage delivery and guest special request.
• Communicates with MOD and co-workers regarding product/ service deficiencies, equipment, safety problems, etc.
• Maintains pool and fitness room supplies of towels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed