Public Space Lead

Bass Pro Shops•Ridgedale, MO

2d•Onsite

About The Position

The Public Space Lead will oversee the cleaning and maintenance of various public areas within the resort. This includes restrooms, food and beverage outlets, the spa, associate break areas, hallways, lobbies, offices, and other guest-facing areas such as Top of the Rock and Buffalo Ridge. The role involves managing a team to ensure these areas are kept to a high standard according to the housekeeping manual and as directed by the Housekeeping Manager. The position requires responding to guest requests promptly, maintaining awareness of safety procedures, and demonstrating knowledge of cleaning products and their safe usage. Providing professional and friendly service to all guests is paramount. The Public Space Lead is also responsible for creating the team's schedule and collaborating with the Housekeeping Manager to ensure all public spaces are impeccably maintained.

Requirements

High School Diploma or Equivalent
Valid MO or AR Driver’s License
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.
Ability to perform mathematical operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction.

Responsibilities

Oversee the team assigned to the cleaning and maintaining of public restrooms, windows, ash urns, sidewalks, food and beverage outlets, the spa, associate break areas, lobbies, hallways, offices and other guest areas.
Oversee the cleaning of the public space areas as outlined in the housekeeping manual and/or as directed by the Housekeeping Manager.
Respond to guest request calls in a timely manner, during the shift.
Maintain an awareness of all safety procedures and guidelines as they relate to guests and associates.
Be knowledgeable of cleaning products and their proper uses with safety awareness.
Provide professional, friendly service to all guests.
Responsible for making the schedule and working closely with the Housekeeping manger to ensure the public space areas are maintained.