Public Space Attendant

Choice Hotels International • Minneapolis, MN

1d • Onsite

About The Position

To ensure 100% guest satisfaction by providing guests with a clean, a comfortable and safe public space. Creates guest satisfaction and exceeds expectations by providing the service brand standards and genuine hospitality.

Requirements

• Minimum of one -year hospitality experience in housekeeping
• Follows instructions and communicates effectively
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• Willing to work a flexible schedule including weekends and holidays
• Adheres to the policies and procedures of the hotel
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
• Presenting documents verifying your identity and legal authorization to work in the United States.
• Satisfactory completion of a background check and E-Verify.

Responsibilities

• Maintain high standards of cleanliness and presentation in all front of the house (customer) and back-of-house (employee) areas.
• Maintain hotel elevator landings by vacuuming, cleaning of all surfaces including glass and furniture, dusting, removal of trash/recycling. Guest hallway vacuuming as needed.
• Maintain the cleanliness of service landings and linen closets including the removal of trash and recycling throughout the day.
• Collect and transport dirty glassware including tumblers, rocks glasses and coffee mugs to stewarding for washing and return clean glassware back to service landings.
• Notifies supervisor promptly of any special guestroom/suite issues including the reporting of any maintenance needs.
• Maintains the cleanliness for the hotel public areas to include back of the house
• Maintains the cleanliness of the lobby/bathroom/elevators
• Maintains the cleanliness of the lobby floor with scrubbing machine (if warranted)
• Maintains the cleanliness of the front entrance doors
• Vacuums all carpet areas in lobby and public areas including back of the house
• Cleans the public seating areas and furniture, pictures
• Cleans and wipes down, sanitizes guest areas and equipment
• Collects all trash behind front desk and lobby
• Wipes down and cleans all trash cans in public areas
• Wipes down all baseboards in public areas
• Wipes down all door handles and sanitizes
• Cleans the lobby bathrooms (sinks/toilets/floor/dusting) replenishes paper goods and refills soap dispensers
• Sanitizes guest/parking elevators including buttons inside/out, vacuums the carpet elevators
• Vacuums and mops the carpet on each floor of parking landings
• Maintains frequency cleanliness in all public areas and repeats
• Refills sanitizing stations for all public areas
• Sanitizes and cleans employee bathrooms (replenish paper goods/refill soap dispenser/mop floor)
• Wipes down employee elevator inside/out/sanitize/mop the floor and clean elevator tracks
• Wipes and sanitizes all fitness center equipment, public bathrooms, lockers, sinks, toilets, urinals, floors, replenishes all supplies, removes trash, refills soap dispensers, refills wipes
• Removes all dirty towels and replaces with clean fitness towels
• Revisit fitness center every 20 minutes
• Walks through all guest floors and removes dirty linens or trash
• Wipes down landing tables and windows
• Collect all trash from service elevators
• Mops all floors in housekeeping closets and landing area
• Ensures all hallway doors close and housekeeping closet doors lock/chute door lock
• Sanitize all door handles (housekeeping closet door handle and chute)
• Deliveries up on guest needs/ service the guest rooms as need it
• Uses cleaning products and supplies properly and follows protocols
• Reports any security safety related issues to their manager/supervisor.
• Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings.
• Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
• Follows all hotel policies and procedures.
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
• Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
• Performs other duties required to provide the service brand behavior and genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

• Employee discounts on thousands of hotels
• Paid Sick Time (MN Earned Sick and Safe Time)
• Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• 401(k) Retirement Plan
• Employee Assistance Program
• Paid Vacation Time
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed