Public Services Assistant II (Northwest Akron)

Akron-Summit County Public Library•Akron, OH

9d•Onsite

About The Position

Since 1874, the Akron-Summit County Public Library (ASCPL) has been an essential community asset, recognized nationally for its excellent customer service, collaborative community involvement, and high level of customer and employee satisfaction. The ASCPL is hiring a full-time (37.5 hours per week, including evenings, Saturdays, and Main Library in Downtown Akron on Sundays) Public Service Assistant II (PSA II) at the Northwest Akron Branch to support our Mission Statement to provide resources for learning and leisure, information services, meeting spaces, and programs for all ages that support, improve, and enrich individual, family, and community life. The PSA II works at least 75% of the workday at the public service desk interacting with customers and coworkers in a role that requires frequent in-person interactions and communication.

Requirements

High school diploma or equivalent with some college coursework or Associate’s degree.
Knowledge of customer interests related to Library materials, programs, and services.
Knowledge of the principles of intellectual freedom as they apply to public libraries.
Skill in customer service.
Ability to arrange materials in alphabetical and numerical order.
Ability to use a computer and job-related software or systems applicable to the essential functions of the job.
Ability to lift light objects (less than 25 pounds) and carry them short distances (50 feet or less) and push Library materials carts up to 200 pounds.
Ability to pass criminal background and education verification check screenings.

Nice To Haves

Bachelor’s degree.
Library work experience.

Responsibilities

Greets customers in a friendly and accessible manner.
Assists customers in the selection and use of Library materials.
Understands, analyzes, and assists with answering varied reference questions by supplying information well-suited to the user, which could include directing customers to other divisions, agencies, or resources for additional help.
Assists customers in using Library technology, including the internet and Library databases and offering instruction.
Interprets the Library’s policies and procedures to the public in a customer-responsive manner.
Addresses problem situations and maintains order as needed.
Performs clerical duties and maintains supply stock and orders supplies.
Performs standard Library routines, including circulation, delivery, and service desk coverage.
Processes, sorts, shelves, and merchandises Library materials.
Performs opening and closing routines.
Performs other duties as assigned.