Public Services Assistant (Floater) - Bothell - 40 Hours

King County Library System • Bothell, WA

7d • Hybrid

About The Position

The King County Library System (KCLS) is seeking a motivated and skilled Public Services Assistant (PSA) Floater to provide service at the Bothell Library and, as needed, at all other libraries throughout the Alder region. The Alder region includes the Bothell, Kenmore, Lake Forest Park, Richmond Beach, and Shoreline libraries. The Public Services Assistant (PSA) assists patrons with information about library materials, equipment, programs, and services in order to help them succeed through ideas, interaction and information. This position provides assistance in person, online, and over the phone. The PSA also works in library material circulation and materials handling. The PSA regularly assists patrons in using computers and printers and works to ensure that library technology is functioning. The PSA also addresses patron behavior issues in the library. PSAs may need to directly de-escalate and resolve disputes, enforce the Patron Code of Conduct and handle challenging situations with patrons. In the PSA Floater role, candidates must be adaptable and comfortable working in a busy, dynamic environment with regularly changing responsibilities and schedules. Successful candidates will build and sustain positive relationships with coworkers and patrons, delivering a high-quality customer experience across service, circulation, and technology needs. Candidates should demonstrate strong critical thinking skills, prior customer service experience, and a commitment to modeling and championing Intellectual Freedom. The ability to work confidently, respectfully, and collaboratively is essential, particularly when addressing concerns involving patrons from diverse communities, including individuals who may have experienced trauma.

Requirements

• Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.
• Associates or technical degree or certificate.
• Three years’ experience in a library or other service-oriented setting.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.
• Proficiency in basic computer operations troubleshooting.
• Proficiency in software programs including Microsoft Outlook, Word, Excel, and PowerPoint.
• Model for customer service mindset and delivery.
• Develop and maintain cooperative working relationships.
• Demonstrated commitment to community.
• Maintain calm in stressful and ambiguous situations.
• Analytical and decision-making skills to assess an issue to determine an optimal solution.
• Flexible in an environment with constant interruptions.
• Attentive to detail and accuracy of tasks.
• Adept communication and listening skills with various and diverse audiences.

Nice To Haves

• Candidates must be adaptable and comfortable working in a busy, dynamic environment with regularly changing responsibilities and schedules.
• Successful candidates will build and sustain positive relationships with coworkers and patrons, delivering a high-quality customer experience across service, circulation, and technology needs.
• Candidates should demonstrate strong critical thinking skills, prior customer service experience, and a commitment to modeling and championing Intellectual Freedom.
• The ability to work confidently, respectfully, and collaboratively is essential, particularly when addressing concerns involving patrons from diverse communities, including individuals who may have experienced trauma.

Responsibilities

• Provides information and readers’ advisory assistance in person, online, and over the phone.
• Facilitates patron use of library collections through reference interviews, literature, electronic searches, and instruction in the use of catalogs, paper and electronic resources.
• Educates, trains, and assists patrons with library technology, equipment and resources.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.
• Assists patrons and staff with full range of circulation duties, including check-in/check-out, use of materials handling equipment, shelving materials, locating materials at different locations, and patron account problem resolution.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Upholds the principle of intellectual freedom. Responds to related inquiries and refers challenges as appropriate.
• Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Promotes and displays materials, services, and programs.
• Assists with delivery, preparation and staffing support of library programs and outreach.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.
• Attends and actively participates on internal committees.
• Provides mentoring and training for staff in areas of expertise.
• Performs duties of lower classifications as needed.
• Performs other related duties as assigned.

Benefits

• KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
• KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree