Public Service Specialist - Health and Human Services (0626)

Coconino County•Flagstaff, AZ

7d•Onsite

About The Position

Under supervision, performs work of moderate difficulty in the Vital Records program. This is a limited appointment position ending 06/30/2028. The role involves formatting, composing, and typing correspondence and documents, preparing reports, maintaining records, and managing filing systems. It also includes researching records, answering questions related to departmental rules and state law, processing confidential documents, and assisting the public with Vital Records needs. The position is client-facing and requires interaction with diverse populations.

Requirements

Two years' experience in performing clerical or administrative work within subject area; OR Associate's degree and one year experience in performing clerical or administrative work within subject area; OR any equivalent combination of education, training and experience which demonstrates the ability to perform the duties of the position.
Considerable knowledge of Business English, spelling and arithmetic, punctuation and grammar.
Considerable knowledge of office practices and procedures.
Skill in use of computer systems, Microsoft Suite, and other office machines.
Skill in report preparation.
Ability to compose correspondence dealing with technical and complex matters.
Ability to exercise sound independent judgment on a variety of problems in accordance with established departmental policies and procedures.
Ability to prioritize, plan and carry out assignments.
Ability to work safely and support the culture of workplace safety.
Ability to establish and maintain effective working relationships with employees, other agencies and the public.
Ability to follow written and verbal instructions.
Ability to communicate effectively verbally and in writing.

Nice To Haves

Experienced in Microsoft Suite
Experienced in learning and navigating state software
Conscientious
Self-motivator
Flexible
High emotional intelligence
Ability to work respectfully with diverse people and cultures.

Responsibilities

Formats, composes and types correspondence and other documents from written drafts and dictating equipment on routine, complex and confidential matters.
Prepares reports and maintains records.
Receives, sorts, files and retrieves forms, correspondence and documents.
Updates, checks, and completes records, forms and documents.
Verifies discrepancies and makes corrections.
Researches records and disburses information.
Establishes and maintains complex filing systems.
Maintains control and assures availability of files and other materials.
Answers questions requiring knowledge of departmental and programmatic rules, procedures, and state law.
Exercises discretion and judgment on minor administrative decisions.
Processes and distributes confidential and sensitive documents.
Answers and routes incoming phone calls.
Works with the public to support their Vital Records needs, complete transactions, and answer inquiries regarding Vital Records processes.