Manager
About The Position
Subject to management approval, manages the IES User Acceptance Testing Team; organizes, plans and executes management approach to test IES defect fixes, enhancement requests, Datacap and other identified technical resolutions to IES issues. Ensures scripts developed fully encompass technical and policy functionality as well as program integrity for testing purposes. Utilizes JIRA and other software to monitor development and provide input during development. Sets schedule and priority for testing; Interacts with developers, DoIT, Training and other bureaus to ensure understanding; Analyzes data and prepares reports regarding productivity, workflow and other factors. Serves as a full line supervisor; ensures agency goals, policies and procedures are maintained.
Requirements
- Requires knowledge, skill and mental development equivalent to completion of four (4) years of college.
- Requires prior experience equivalent to three (3) years of progressively responsible administrative experience managing a user acceptance testing system for a service delivery organization.
Nice To Haves
- Three (3) years of administrative experience in the service delivery of eligibility systems.
- Three (3) years of administrative experience writing and interpreting system requirements from a business and technical perspective for a public or private organization.
- Three (3) years of administrative experience planning, developing and executing business test scenarios and effectively communicating the results of business test cases.
- Three (3) years of professional supervisory experience assigning work, providing guidance to subordinates, recommending counseling and/or discipline following collective bargaining agreements, training staff, approving time off, and preparing and signing performance evaluations.
Responsibilities
- Serves as manager of the IES User Acceptance Testing Team (UAT).
- Serves as a full line supervisor.
- Monitors and manages the development of test scripts for all aspects of IES and Datacap functionality.
- Prepares reports and provides updates to management regarding testing to be conducted, tests completed and outcomes.
- Reviews policy and rule changes impacting service delivery via IES to ensure accurate script creation.
- Collaborates with contractor, Department of Innovation and Technology (DoIT), Training, Process Improvement and other Bureau’s to identify and correct IES issues, provide recommendations and ensure comprehensive approach to address issues for the field.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Benefits
- A Pension Program
- Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick days annually (Sick days carry over from year to year)
- 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
- Benefit time modified for part-time, 12-hour, & non-standard work schedules (as applicable)
- 13 Paid Holidays annually, 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
