Public Safety Telecommunicators

Provo City Corporation • Provo, UT

7d • $25 - $39

About The Position

The Provo City Emergency Services team is looking for Public Safety Telecommunicators to join their 911 Dispatch team. These positions are housed in the Provo City Public Safety Communications Center and are primarily responsible for facilitating emergency communications between the public and emergency responders. Qualified, civic-minded individuals interested in supporting the services provided by the public safety system to Provo residents are strongly encouraged to apply.

Requirements

• High school diploma or equivalent (GED).
• Must be a United States citizen or a lawful permanent resident of the United States who: a) has been in the United States legally for the five years immediately preceding the application date; and b) has legal authorization to work in the United States.
• Must be 18 years of age at time of hire.
• Must obtain BCI terminal, EMD, and CPR certifications during probationary period.
• Applicants must be able to work various shifts: Day, Swing, and Grave.
• Positions requires working holidays and weekends.

Nice To Haves

• Existing Utah State POST Dispatch certification desirable.
• Preference given for experience with video display terminals, data input, and typing skill of 40 wpm.

Responsibilities

• Assist in administering the operations of the Provo City Public Safety Communications Center, 24 hours a day, 365 days a year.
• Receive routine and emergency assistance calls from the public, public safety personnel via radio, enhanced 911 lines, direct phone lines and TDD’s, teletypes, and other agencies.
• Perform as the “first link” in channeling requests for all facets of the public safety system (i.e., law enforcement, emergency medical, and/or fire service), and various other City services.
• Analyze the nature and severity of an incident; confirm location, determine priority, and promptly dispatch appropriate personnel efficiently and accurately in accordance with established policy and procedure.
• Maintain radio contact, current status, and location of all law enforcement, emergency medical, and fire units in the field.
• Use interactive interrogation skills to elicit specific pertinent and oftentimes crucial information from individuals who are emotionally distraught, frightened, abusive, irate, or threatening.
• Coordinate after-hours transient assistance.
• Perform various record-keeping, filing, indexing, and other general clerical work.
• Assist other staff members as needed, and perform other related duties as required.

Benefits

• Provo City offers generous employer-paid health insurance
• Retirement and pension plans, including 401k and 401k matching
• Paid leaves, including vacation, sick, holidays, bereavement, and parental leaves
• Educational assistance
• Competitive pay
• Regular review of compensation practices to remain competitive with the market.
• Employees also receive great perks: free use of the Provo Recreation Center and Peaks Ice Arena, a Provo Library card, 50% off green fees at Timpanogos Golf Course, a 4/10 work schedule , and others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees