Public Safety Telecommunicator (Office Automation)

United States Army Installation Management Command • Fort McCoy, WI

1d • Onsite

About The Position

Serves as a Public Safety Telecommunicator (Office Automation), dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders for Fort McCoy Directorate of Emergency Services. Duties include providing emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. The role also involves providing initial incident command support until responding emergency units arrive on scene, identifying the nature of emergencies, determining the level of response required based on local protocols, and providing additional information to responding units. The telecommunicator will monitor computerized fire alarm systems and other alarm systems such as Joint Capabilities Integration Development System (IDIDS) alarm systems. Maintaining an accurate status of all emergency response equipment and personnel is crucial for prompt and accurate response. The position requires operating a Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems, as well as providing emergency medical dispatching assistance to callers with medical emergencies.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Within 16 weeks from the date of employment, will be required to demonstrate reasonable proficiency at locally established training guidelines on the use of Enhanced 911, CAD, Land Mobile Radio (LMR), and station alerting software and equipment.
• Position is subject to shift work where the incumbent is required to work an alternate, rotating work schedule, which requires an uncommon tour of duty (including nights, weekends and holidays).
• Incumbent is required to work (mission essential) regardless of weather conditions or base closure and to report to the duty station at the regularly scheduled time.
• Incumbent may be required to wear a uniform.
• Incumbent must pass a pre-employment fingerprint based criminal history investigation for any location that accesses Criminal Justice Information Systems.
• The incumbent is required to obtain and maintain a valid state driver’s license.
• The incumbent is required to obtain and maintain certification in: Cardiopulmonary Resuscitation (CPR).
• Emergency Medical Dispatch based on the program standards at the location assigned.
• Incumbent must complete the Department of Defense Telecommunicator I and II or equivalent based on the program standards at the location assigned.
• Incumbent must complete State National Crime Information Center (NCIC) certification based on assigned location.
• Incumbent must complete the National Incident Management System (NIMS) IS 100,300, 700, 800, and 907 courses.
• Continuous current certification is a condition of employment.
• The incumbent is responsible for attaining continuing dispatch education (CDE) requirements through in-service training that is offered locally and pass in accordance with predetermined course requirements.
• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment.
• US Citizens
• Must provide transcripts if qualifying based on education.
• Qualified typist: can type 40 words per minute based on a 5 minute sample with three or fewer errors.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• This position requires a 1 year probationary period.
• Direct Deposit of Pay is required.
• GS-05: Specialized Experience: One year of specialized experience which includes: 1) receiving incoming calls for service and obtaining information necessary to determine the appropriate course of action; and 2) using automated systems to enter, update or maintain service records or other information.
• GS-06: Specialized Experience: One year of specialized experience which includes: 1) answering emergency and/or non-emergency calls within a public safety communications center using established procedures; and 2) operating emergency communications/computer-aided dispatch equipment to assist with dispatching public safety resources.
• GS-07: Specialized Experience: One year of specialized experience which includes: 1) answering emergency and non-emergency calls within a public safety communications center to dispatch appropriate police, fire and emergency medical assets; 2) monitoring automated fire/security alarms to coordinate appropriate public safety response; and 3) assisting with performing crisis intervention with distraught callers.

Nice To Haves

• Recruitment and relocation incentives MAY be authorized.
• Student loan repayment MAY be authorized.
• Salary negotiations for those candidates who are new to Federal service MAY be authorized.
• Credit for Prior Non-Federal Work Experience and Certain Military Service for Determining Annual Leave Accrual Rate MAY be authorized.

Responsibilities

• Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
• Provide initial incident command support until responding emergency units arrive on scene.
• Identify nature of emergency, level of response required based on local protocols, and provide any additional information to the responding units.
• Monitor computerized fire alarm system and other alarm systems such as Joint Capabilities Integration Development System (IDIDS) alarm systems.
• Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
• Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alert systems.
• Provide emergency medical dispatching assistance to callers with medical emergencies.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree