Public Safety Telecommunicator (multiple vacancies)
About The Position
The Appalachian Police Department (APD) supports the university’s academic mission by working in partnership with the campus community to prevent crime, solve problems and improve the quality of life on campus. The department’s philosophy is one of proactive community engagement, collaboration and customer service, holding the safety and health of Appalachian’s community members as its top priorities. The Public Safety Telecommunicator is a critical role that serves as the vital communications link between the public needing assistance and emergency services response. Employees must be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to police, fire, and emergency medical services (EMS); triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe.
Requirements
- High School diploma or equivalency
- Demonstrated possession of the competencies necessary to perform the work
- Certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment
- Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment
Nice To Haves
- Division of Criminal Information (DCI) Terminal Certification
- Working knowledge of Banner Student
- Two years of experience as a police telecommunicator
- Working knowledge of operating a two-way radio, Closed Circuit TV, TDD phone, and other alarm systems
- Working knowledge of the numeric codes and 10 signals
Responsibilities
- Receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to police, fire, and emergency medical services (EMS)
- Triaging those requests for service
- Providing guidance and assistance to the public in life-safety situations
- Coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
