Public Safety Telecommunicator (1st Shift)

American Addiction Centers • Park Ridge, IL

8d • $22 - $33 • Onsite

About The Position

The Public Safety Telecommunicator is responsible for monitoring and utilizing security systems to maintain a common operating picture of the enterprise. This role uses advanced technology systems for situational awareness, threat management, and investigative purposes, monitoring risks that could adversely impact the organization. The telecommunicator monitors and utilizes various security systems including CCTV, visitor management, infant protection, burglar alarms, and fire alarms to detect emergencies. They maintain the status and locations of on-duty Public Safety/Security personnel, monitor and dispatch staff activity via radio and computer-aided dispatch systems, and maintain automated logs of communications and activity. This position receives emergency and non-emergency calls, evaluates incoming information, questions callers to determine location and nature of the problem, and follows established procedures to assess severity and validity. They prioritize calls and dispatch personnel, communicate effectively in all situations, and maintain central database information. The role requires seeking guidance from supervisors and peers, staying informed of policies, and maintaining security and confidentiality of information.

Requirements

• GED or HS Equivalency Diploma
• 1 year responding to alarms such as burglar, fire, etc.
• 1 year monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar, or fire panels; Emergency Response protocols and processes (public and private).
• Strong computer skills.
• Ability to type 35-40 wpm.
• Read, understand, and clearly speak English.
• Constant use of speech and hearing (correctable to normal level required) in communicating with public/co-workers, providing, and receiving instructions, using phones and radio.
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner.
• Willingness to work in a 24/7 operation.
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination.

Nice To Haves

• Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification within (12) months of employment.

Responsibilities

• Monitors and utilizes security systems to maintain common operating picture of the enterprise.
• Uses advanced technology systems for situational awareness, threat management, and investigative purposes.
• Monitors risks that could adversely impact the organization using internal and external systems.
• Monitors and utilizes the security management system, CCTV, visitor management, infant protection, burglar alarm, fire alarm, and related systems to detect emergencies.
• Maintains status and locations of on-duty Public Safety/Security personnel.
• Monitors and dispatches Public Safety/Security staff activity and assignments via radio systems and computer-aided dispatch systems.
• Maintains automated logs of Public Safety/Security staff communications and activity.
• Responds to Security, Fire, and Safety service requests, incidents, and alarms.
• Receives emergency and non-emergency calls via telephone, radio, and computer-aided dispatch systems and inputs pertinent data into security management systems.
• Evaluates incoming information and questions callers to determine their location and the nature of their problem.
• Follows established procedures to determine the severity and validity of the call or alarm.
• Prioritizes calls and dispatches Public Safety personnel and/or others.
• Communicates effectively in routine, urgent, and emergency situations.
• Maintains central database information to facilitate efficient operations and continuously update organizational data.
• Seeks guidance from supervisors and peers to effectively communicate with stakeholders throughout an incident life cycle.
• Keeps informed of organizational and departmental policies and procedures.
• Maintains appropriate security and confidentiality of information.

Benefits

• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED