Public Safety & Security Officer Swing Shift

Grand America Hotels & Resorts•Huntsville, UT

6d•Onsite

About The Position

The Public Safety & Security Officer promotes safety awareness to employees and guests throughout the resort by identifying, reporting, and/or correcting any safety problems or misuse of company property. This role provides a highly visible presence to deter criminal activity and violations while ensuring the proper and lawful use of all Snowbasin properties. The officer will assist and interact with guests and staff in a professional and courteous manner, providing a high level of customer service. Responsibilities include performing patrols of the property on foot and in a vehicle, maintaining patrol logs, daily shift reports, and conducting incident investigations. The role requires adapting to dynamic situations and making critical decisions in urgent circumstances, enacting general emergency procedures, and coordinating responses to emergencies. The officer will interface with emergency and law enforcement services, along with other EMS authorities, and cooperate with law enforcement, assisting with investigations when necessary. Additional duties may include inspecting AEDs, restocking first aid kits, and updating locks and keys. The officer will perform additional tasks as requested by the PS&S Manager or other Management Team members and may occasionally attend meetings and trainings outside of the regular work week.

Requirements

High school diploma or GED
Ability to maintain confidential information – both written and verbal
Valid US Driver’s License, and the ability to pass a motor vehicle record check
Functional use of Microsoft Word, Excel, and Outlook
Basic written communication skills (grammar and spelling)
Absence of criminal record in recent past; absence of felony record
Must be 21 years of age

Nice To Haves

High level of energy and enthusiasm for guest service, safety and the security of the resort.
Proven ability to motivate employees around safety and drive engagement.
Exceptional employee/guest relations skills with the ability to remain calm in stressful situations.
Ability to negotiate, coach and problem solve in an effective manner while building and maintaining positive relationships.
Strong organizational, analytical, problem-solving and conflict resolution skills.
Effective computer and writing skills including proficiency in incident reporting and documentation.
Weekend and holiday availability required as well as flexibility with work schedule; available on-call as necessary.
Previous experience in safety and loss prevention (specifically in hospitality and/or resort or campus setting), surveillance, law enforcement desired.

Responsibilities

Promote safety awareness to employees and guests throughout the resort by identifying, reporting and/or correcting any safety problems or misuse of company property.
Provide a highly visible presence in order to deter criminal activity and violations while ensuring the proper and lawful use of all Snowbasin properties.
Assisting/interacting with guests and staff in a professional and courteous manner while providing a high level of customer service.
Performing patrols of the property both on foot and in a vehicle; maintain patrol logs as well as daily shift reports and incident investigations.
Adapting to wide variety of dynamic situations while making critical or difficult decisions in urgent situations.
Enacting general emergency procedures; coordinating and responding to emergencies.
Interfacing with emergency and law enforcement services along with other EMS authorities.
Cooperating with law enforcement and assisting with investigations when necessary.
Inspecting AEDs, restocking first aid kits, updating locks and keys.
Perform additional tasks as requested by the PS&S Manager or other Management Team members; occasionally attend meetings and trainings outside of the regular work week.